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Moments

Customer Engagement Starts with Personalized Moments

Add a human touch to your communications with our omnichannel customer engagement hub. Build lasting relationships with personalized messaging and smart automation - across the channels your customers prefer. 

Onboard, Engage and Retain Customers With Targeted Campaigns

  • Omnichannel Experience

    Engage with your customers on the channels they prefer

    • Offer a true omnichannel experience through our extensive channel portfolio – WhatsApp, Facebook Messenger, Viber and many other chat apps, SMS, Email, RCS, Mobile App Messaging and more.
  • Get Personal

    Delight with personalized messaging

    • Segment by demographics, behavior, and more
    • Personalize with contextual messaging and rich experiences
    • Leverage customer data to create personalized marketing communications
  • Save Time

    Contextual messaging with smart automation

    • Instantly deliver meaningful messages using customer data
    • Quickly create automated, multi-step customer journey flows with drag and drop feature
    • Boost conversion through intelligently automated behavior and event-triggered messaging
    • Boost conversions through intelligently automated behavior triggered messaging
    • Deliver messages dependent on their actions and analyze how customers interact during each step of the customer journey
  • 01 Omnichannel Experience
    Engage with your customers on the channels they prefer
  • 02 Get Personal
    Delight with personalized messaging
  • 03 Save Time
    Contextual messaging with smart automation

Features

  • Connected Customer Data

    Connect all your customer data on to a single platform from your CRM, booking or payments system, mobile app, website and more.

  • Rich Profiles and Segmentation

    Create individualized profiles and in-depth audience segments with behavior, demographics, events and habits data.

  • Codeless Flow Creator

    Create automated, multi-step customer journeys across various channels through our web interface within just a few clicks.

  • A/B test campaigns

    Fine-tune your campaign engagement with A/B testing to see which message works better, and the perfect time to send it out.

  • Event-triggered automation

    Create timely interactions with event-triggered campaigns based on customer actions, behaviors and channel preferences.

  • Campaign efficiency results

    Monitor results at every step of the communication flow and set up goals to easily track engagements, conversions, downloads, and more.

What You Can Do With Moments:

  • Action Based Retargeting

    Create bold and effective targeting flows on users in-app and web behavior to increase retention and prevent churn.

  • Reengage Inactive Users

    Understand why your users are inactive and drive mobile app engagement to stay on top of their mind with relevant messaging.

  • Engage on Special Occasions

    Create memorable moments and show your customers you care with Birthday and special occasion greetings and an added value of a personalized offer.

  • Convert customers

    Boost conversions and nurture leads with event and behavior-based messages.

Fitting Moments into Your Messaging Ecosystem

Simple Moments user interface

Kickstart your engagement campaigns with easy to build omnichannel customer journeys and automated workflows, and personalized messaging campaigns.

Explore Docs

People API, Mobile SDK, JavaScript SDK

Enrich your messaging experience by connecting customer data from multiple sources to build rich profiles and track mobile and web events to generate valuable customer insights.

Start Coding

Start With Moments Today and Get:

Book Your Demo
  • First 60 days free*

    Activate Moments for a year and experience how our hub works, free for the first 60 days.
    * channel fees not included 

  • Free push and in-app messages

    Reach your mobile customers with behavior-based and event-triggered push notifications, without any channel fees.

  • Expert consultancy

    Benefit from personalized setup and best practice guides by our dedicated customer success managers.

The Infobip Advantage

  • Omnichannel Engagement

    Our extensive channel portfolio allows you to customize your messaging over your customers’ preferred channel with ease and deliver timely, engaging experiences.

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  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Learn how you can boost your customer engagement