Enterprise platform for customer engagement, built on our own CPaaS stack
Your customers get journeys that adapt in real time based on what they actually do. Your team gets every channel, every data point, and every AI capability within a single customer engagement suite. Meet Infobip’s AgentOS.
TRUSTED BY GLOBAL BRANDS
The only enterprise CEP running on carrier infrastructure, not connectors
Infobip’s customer engagement platform is a native module within AgentOS, built on the same stack that powers Infobip’s CPaaS. Every journey, chatbot, AI agent, and live agent interaction runs on infrastructure Infobip owns and operates directly.
Automation that cuts costs and scales without headcount.
Automate acquisition, retention, and support workflows 24/7 across every time zone. Handle volume without growing headcount.
Real-time context from every touchpoint.
AgentOS starts every interaction with a full customer profile from the native Conversational CDP — not a third-party sync.
15+ native channels. No API wrappers or connectors.
Build a journey once and deploy it across WhatsApp, SMS, RCS, email, push, and more. Natively, not through plugins.
From campaign to chatbot to AI agent, all in one platform.
Orchestrate journeys, run AI chatbots, and escalate to AI agents or human agents — without switching tools or losing context.
Launch in hours. Customize without limits.
Business teams build journeys with a drag-and-drop canvas. Developers get full API access and pro-code control within the same platform.
Carrier-grade infrastructure. Globally.
800+ direct operator connections in 190+ countries. The same infrastructure behind Infobip’s CPaaS powers every engagement.
Our objective was clear: to offer a simple, agile, and seamless credit experience without giving up scalability. Infobip has enabled us to achieve this with an integrated and automated omnichannel solution, which has helped us strengthen the solid foundations of our sustained growth.
Marcelo Teplitzky
Head of Product & Growth, Ibancar
USE CASES
Intelligent engagement across the entire customer lifecycle
AgentOS handles every stage — from first contact to loyalty — in one platform.
Acquire customers efficiently
Reduce acquisition costs with personalized, behavior-triggered messages across the right channel at the right time. AI chatbots qualify leads instantly and route hot prospects to sales with full context.
Retain customers with behavior-based journeys
Trigger retention campaigns when engagement dips. Send lifecycle messages at key milestones. AI-optimized send times keep customers active and spending longer.
Grow revenue from existing customers
Trigger personalized upsell and cross-sell offers based on purchase history, behavioral signals, and CDP profile data — delivered at the right moment, on the right channel. Turn one-time buyers into repeat customers.
FEATURES
Automated, personalized communication in every interaction
Deployment across channels, markets, and languages
Visual journey builder, APIs, and integrations
Actionable insights to optimize engagement performance
Monitor key metrics in real time, analyze trends through detailed reports, and build custom dashboards that track what matters to your business. All from one central hub.
*Interface shown is a simplified version for demonstration purposes.
INDUSTRIES
Applicable across industries
Connect with the tools you already use
Native integrations with HubSpot, Microsoft Azure, Facebook, and 100+ tools. Build unified journeys without switching platforms.
DEVELOPERS
No-code, low-code, or pro-code
Business users can build journeys visually. Developers get full API access and pro-code control. Technical teams configure and extend with integrations. One platform, every skill level.
Built for builders
MCP integration: Standardized protocol for connecting agents to external systems and data.
Pro-code: Build with Python on top of LangGraph and AutoGen. Multi-agent workflows, persistent memory, tool integrations. Fully managed auto-scaling Kubernetes infrastructure.
Complete API suite: REST APIs with OpenAPI spec, Postman collections, and interactive documentation.
Multiple SDKs: Python, Node.js, Java, PHP, and .NET with detailed documentation and code examples.
Webhook events: Real-time notifications for message delivery, user interactions, and system events. Build event-driven integrations.
How brands use our platform to boost engagement
Top brands use Infobip’s platform to drive conversions and automate customer journeys at scale. See how they did it.
Ibancar: Driving digital credit journeys from application to approval with conversational messaging .
60%
of leads progress through the sales funnel without human intervention .3,000
monthly service requests resolved automatically .
Kibon: Increased campaign ROI and conversion with Infobip’s customer engagement solution .
94%
delivery rate .74%
campaign view rate .300x
increase in ROI .
Petpetgo: Doubled purchase frequency with an omnichannel customer engagement solution .
2x
Purchase frequency .10%
Less advertising spend .
Juros Baixos: Increased marketing margin by 18% with Moments .
18%
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Customer data, AI agents, chatbots, and journey orchestration all share the same infrastructure within AgentOS, so your support, marketing, and sales teams operate with the same context.
AI chatbot builder
Explore AI chatbot builderAI agents
Explore AI agentsCloud contact center
Explore Cloud contact centerConversational CDP
Explore Customer data platformFAQ
Put every channel, every AI agent, and every data point to work
AgentOS is the platform enterprises use to move beyond campaign automation to agentic customer engagement. Your team runs the strategy. AI handles the execution.