Infobip has been named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard. According to the analyst firm, Infobip stands out for its wide network of mobile operator connections for RCS for Business and its extensive geographic reach, including being the first provider to launch RCS messaging across all major US telecom carriers.

This IDC PeerScape report provides insights into how CPaaS is successfully used in the hospitality and travel sector. It identifies the challenges and how to address them. A featured example discusses how Virgin Atlantic partnered with Infobip to leverage WhatsApp to encourage online check-in prior to airport arrival.  

Infobip has been named as a growth and innovation leader in the latest Frost Radar™: Communications Platform as a Service (CPaaS) report. According to Frost & Sullivan, Infobip stands out by enabling complex, cross-channel customer journey orchestration from one platform, and its ability to deliver superior customer experiences through its natively built technology platform, which supports businesses across all stages of the customer journey.

Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.

Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.

Find out why Infobip was recognized as a Leader for the third time in the 2025 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision.

Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.

Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.

Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.

Learn how to build a WhatsApp chatbot step by step, from API setup to AI agents. Includes real business examples, pricing, and platform tips.

Get a clear conversational AI definition, learn how it works with NLP and machine learning, see real examples, and discover how conversational AI agents are reshaping CX in 2026.

Compare on-premise and cloud contact centers side by side. Learn key differences in cost, scalability, AI capabilities, and security — plus a step-by-step migration guide.

A complete guide on different types of chatbot builders available in 2026, including their features and use cases. Discover which chatbot builder is ideal for your business goals, and how you can use them.

Campaign Verify tokens are now mandatory across every sender type. Here is what that means for your 2026 election messaging strategy, and why the window to act is closing.

This guide shows B2B teams how to integrate agentic conversational AI into their customer service stack, connect core systems, stay compliant, and prove ROI.

Every major WhatsApp feature launch from Q3 2025 through Q1 2026, explained clearly for businesses ready to put them to use.

The email everyone waits for after clicking “buy.” Here’s what confirmation emails are, why they matter, and how to write ones that keep customers confident and coming back.

Airlines now need to match the seamless, instant service passengers expect from top digital brands, using omnichannel messaging and AI to send timely updates, handle disruptions, and answer everyday questions across the journey.

You closed the deal on Monday. By Thursday, your customer is asking when they can start sending messages. Your partner says pricing will take two weeks. That is when platforms start looking for partners who can move at their pace.