One communication platform. Billions of conversations.
Infobip is the leading platform for conversational customer experiences. We use our expertise to partner with businesses and push the possibilities of communication.
Lead the change with the industry leader.
We push boundaries. The world takes notice.
CPaaS Established Leader
Juniper Leaderboard 2025
Infobip is named as No. 1 CPaas provider
MetriRank CPaaS Report 2024
Infobip is named a Leader
CPaaS Universe Report 2025
Infobip is named a Leader in worldwide CPaaS
IDC MarketScape 2025
Analyst reports
Infobip recognized as a Leader in Mobile Messaging Fraud Prevention by Juniper Research.
Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.
Infobip recognized by Frost & Sullivan for best practices in global network API industry.
Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.
Infobip named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS.
Find out why Infobip was recognized as a Leader for the third time in the 2025 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision.
Omdia ranks Infobip as a Leader in the CPaaS Universe report.
Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.
Juniper Research ranks Infobip as an Established Leader in the Conversational AI Leaderboard.
Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.
Infobip recognized as a global leader by IDC's CPaaS MarketScape for third time.
Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.
Infobip named a top CPaaS provider in Metrigy MetriRank report.
Infobip recognized as AIT Fraud Prevention Leader by Juniper Research.
Infobip has been recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research.
Infobip recognized as RCS Business Messaging Leader by Juniper Research.
Infobip has been named number one amongst Established Leaders in the Juniper Research Global RCS Business Messaging Market 2024-2029: Competitor Leaderboard report.
Infobip named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS.
Learn why Infobip has been named as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS).
Infobip insights
WhatsApp broadcast for business: Scale with compliance and automation.
WhatsApp broadcasts allow businesses to send messages to thousands of customers at once while keeping each chat private and personalized. Learn how to reach your audience effectively and scale messaging with compliance and automation.
- Best Practices.
- WhatsApp Business.
Shopping season 2025 consumer survey: Insights that could rewrite your campaign plan.
From when customers want promotions to the channels they trust and the role of AI in their purchase decisions, you’ll get a data-driven look at what will shape this year’s shopping season. Use these insights to plan campaigns that land earlier, engage across multiple touchpoints, and convert more shoppers.
- Blog.
- Trends and Insights.
- Conversational experience.
WhatsApp Buttons [Quick Replies, CTA, Voting & API].
How to use WhatsApp Business message templates with interactive buttons to increase customer engagement.
- Blog.
- Best Practices.
- WhatsApp Business.
- Marketing.
RCS vs WhatsApp in 2025: Choosing the right channel.
We compare RCS with WhatsApp in terms of features, price, security, and all the other factors that need to be considered when selecting a channel for exploring a more conversational style of B2C interaction.
- Blog.
- Awareness.
- RCS.
- WhatsApp Business.
WhatsApp team inbox and better customer conversations.
Too many chats. Too little structure. It's time to fix that. Discover how businesses organize customer conversations on WhatsApp to respond faster, stay consistent, and create experiences that actually feel personal.
- Blog.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
What is LINE messaging, and how to use it for customer engagement.
Discover how to leverage LINE messaging to boost customer engagement and sales in Asia's largest markets with rich interactive features and real-time communication.
- Blog.
- Best Practices.
- LINE.
WhatsApp banking example for banks and financial institutions .
See how banks use WhatsApp banking to improve customer support and engagement. Explore real-world examples and API use cases for finance.
- Blog.
- Best Practices.
- WhatsApp Business.
- Financial Services.
Text-Em-All: Where technology speaks human.
See how Text-Em-All keeps empathy at the heart of communication using Infobip Voice to make every message feel human, personal, and truly heard.
- Blog.
- Trends and Insights.
- Voice.
- Conversational experience.
- Spotlight.
10 ways MVNOs improve customer service in telecom.
MVNOs can now turn every customer interaction into an advantage. Infobip provides the tools to deliver fast, personalized, and consistent support across all channels. Explore how they’re bridging two worlds, from hold music to real-time connection.
- Best Practices.
- Conversational experience.
- Customer Service.
- Operators.
- Telco.
WhatsApp for customer service: Best practices 2025.
Learn how to use WhatsApp for customer service with chatbots, automation tools, and retail-focused software to deliver real-time customer support.
- Blog.
- customer service.
- whatsapp business platform.
- Trends and Insights.
- WhatsApp Business.
- Customer Service.
We’re building value
With global scale, proven growth, and clear mission, we’re creating value that goes beyond communication – for nearly two decades. And we’re just getting started.
Milestones that made us Infobip
We make it our business
Explore our technologyDriven by a mission
Explore our valuesWe grow through people
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