Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights

Posted onNovember 9, 2026.

Klaviyo: Why trust still wins in the age of autonomous CRM.

Klaviyo VP of Engineering Greg Yu on why unified data, deliverability, and hard-won trust still decide which brands win as AI agents reshape customer engagement.

Man looking at his smartphone while riding public transit, accompanied by AI sparkle and warning alert icons on an orange background.

Posted onNovember 9, 2026.

AI for fraud detection: How AI is changing fraud in 2026.

AI is changing how fraud happens, making attacks faster, more convincing, and harder to detect. Discover how AI-powered fraud detection, behavioral analysis, mobile-network signals, and risk-based authentication help businesses identify suspicious activity, protect OTP flows, and keep customer journeys secure.

Man on sofa holding a mug and looking at his phone.

Posted onNovember 6, 2026.

Customer experience platform for hospitality: How to choose one that reaches your guests.

Most hospitality CX platforms know the guest or reach the guest, not both. How to evaluate a customer experience platform for hospitality, and what to ask.

Doctor talking with a seated male patient in an exam room

Posted onNovember 4, 2026.

Customer experience in healthcare: A 2026 guide.

Healthcare CX is shaped less by the exam room than by the messages, handoffs and follow-ups around it.

Posted onNovember 3, 2026.

Best voice AI providers in 2026: Top 10 compared by use case.

Compare the best voice AI providers in 2026 by use case, features and fit. See how Infobip and nine other providers compare before you decide.

Woman in a beige blazer using a smartphone, with a Telegram logo badge

Posted onNovember 3, 2026.

Telegram chatbot builder for enterprise customer engagement.

Build a Telegram chatbot that scales beyond demo traffic, keeps customer context, and passes governance checks. AgentOS connects one build across channels.

Woman with glasses discussing a laptop with a colleague, with a chatbot icon overlay

Posted onNovember 2, 2026.

Customer experience automation: Complete enterprise guide.

CXA unifies data, messaging, and AI to keep enterprise journeys consistent across channels. It helps teams convert faster, resolve issues sooner, and cut costs.

Man standing in a subway holding a phone and gripping an overhead rail.

Posted onNovember 2, 2026.

Customer experience in logistics: From shipment event to customer conversation.

Improve customer experience in logistics by turning shipment events into useful updates, conversations, and resolutions with Infobip AgentOS.

Dark background with a rounded central photo of six diverse young adults smiling and gathered closely while looking at a smartphone. A green WhatsApp logo icon appears to the left of the photo. The background includes abstract design elements such as orange rounded shapes and small white dots, creating a modern tech-themed layout. No visible text.

Posted onOctober 30, 2026.

WhatsApp news and updates (2026).

Key WhatsApp updates from Q3 2025 through October 2026, explained clearly for businesses looking to understand their practical impact.

Posted onOctober 30, 2026.

SIP trunking vs VoIP: The differences explained and which one you need.

SIP trunking and VoIP work together, not against each other. The guide shows where each fit into an effective voice ecosystem.

Woman smiling while using a smartphone outdoors under an arched structure.

Posted onOctober 29, 2026.

Cloud customer experience management: What changes when your CX platform runs in the cloud.

Infobip explains cloud customer experience management for enterprise CX teams. See how scale, native channels, failover, data, and AI fit together.

A couple looks at a tablet while holding a payment card at home.

Posted onOctober 29, 2026.

Scalable platforms for digital CX in banking: How to tell which ones actually scale.

Evaluate the digital core banking platform customer experience distinction, plus the integration, scale and channel-delivery criteria banks should test.