Engage via rich, branded, conversational RCS messaging
Take messaging into the future and interact in a way never-before seen with RCS messaging that comes native on customer phones.
A rich feature set that allows you to create branded messages incorporating multimedia, suggested reply buttons, and develop a relationship through two-way communications possibilities that come native on customer phones.
Branded messaging that comes native on customer phones
Keep your messages aligned with your brand by embedding RCS-enabled brand elements such as your logo, brand name, images, carousels, and more. From sender name to the colors on screen, we make it simple for you to embed and integrate branding every time you engage with your customers.
Enrich existing relationships – no extra opt-ins required
Seamlessly extend your existing SMS or voice customer reach to RCS with no additional opt-ins, username-number matching, or other processes. With a single interface that offers the largest RCS coverage in the world today, it’s no wonder that Infobip RCS is trusted by some of the world’s biggest brands.
True metrics on messaging performance
Verify if your customers have seen your message, and understand how they are responding and interacting with detailed campaign metrics to fine tune your activities accordingly.
Embedded clickable buttons for easy responses
RCS can boost message response rates dramatically by letting users respond with a single tap of a button embedded within the message. Our RCS platform allows you to incorporate a range of customized, predefined reply buttons into your communications.
Chat with your customers using rich two-way content
Build meaningful relationships with your customers through conversational communications. Make full use of RCS rich content capabilities by exchanging text, images, audio and video files, documents, and location information through our platform.
Increase conversion rates
Send behavior-triggered messages as videos, gifs, images, or links to communicate your offers in new and engaging formats.
Offload customer support
Introduce automated, real-time, 24/7 customer assistance using a chatbot.
Increase customer satisfaction
Reduce customer complaints with time-critical notifications sent to customers over the channel they use.
Improve customer account security
Keep customer accounts safe through the whole customer journey with secure, fast, and successful user authentication with one time PINs.
You're in good company
Thank you Infobip for helping Uber unlock a competitive advantage in the UAE by supporting our safety initiatives.
Rahul Vijay, Head of Global Strategic Sourcing
It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip also use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us.
Ethan Hollinshead, Senior Product Manager
Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty, and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide.
Nazar Kobryn, Product Manager
THE INFOBIP ADVANTAGE
- 600+ direct-to-carrier connections
- Connect with the whole world; over 7 billion people and things
- Strong enterprise client base
- 60 offices/6 continents/10 data centers
Our global reach and local presence enable us to react faster, engage more, and have meaningful face to face discussions with our clients. This allows us to create tailor-made solutions in-line with local requirements and based on proven global best-practices.
- Best-in-class delivery rates
- High speed and reliability
- Low latency
- In-house developed platform
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer. We help our clients to overcome the complexity of consumer communications, increase customer satisfaction and grow their businesses – all in a fast, secure and reliable way.
- Technical expertise
- Solutions consultancy
- Customer success management
- 24/7 local support and network monitoring
We aim to provide a remarkable customer experience by going beyond expectations and delivering consistent, personalized service. We will help you to get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.