In this Vendor Profile, IDC examines Infobip’s evolution from a global communications platform provider toward AI interaction orchestration, with AgentOS at the center of its strategy. The report explores how Infobip combines its global communications infrastructure with AI agents, customer data, journey orchestration, and human support to help businesses manage customer interactions across channels and systems. It also assesses the platform’s capabilities, competitive positioning, and opportunities for future growth.

This 451 Research report examines Infobip’s evolution from message delivery to agentic customer experience, highlighting how the company is combining its global communications infrastructure with AI-native software and network APIs.

Find out why Infobip was recognized as a Leader for the fourth time in the 2026 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision for the second time.

Infobip has been named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard. According to the analyst firm, Infobip stands out for its wide network of mobile operator connections for RCS for Business and its extensive geographic reach, including being the first provider to launch RCS messaging across all major US telecom carriers.

This IDC PeerScape report provides insights into how CPaaS is successfully used in the hospitality and travel sector. It identifies the challenges and how to address them. A featured example discusses how Virgin Atlantic partnered with Infobip to leverage WhatsApp to encourage online check-in prior to airport arrival.  

Infobip has been named as a growth and innovation leader in the latest Frost Radar™: Communications Platform as a Service (CPaaS) report. According to Frost & Sullivan, Infobip stands out by enabling complex, cross-channel customer journey orchestration from one platform, and its ability to deliver superior customer experiences through its natively built technology platform, which supports businesses across all stages of the customer journey.

Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.

Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.

Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.

Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.

An AI customer experience platform can impress in a demo and still frustrate customers after launch. This guide covers five layers: data, orchestration, reasoning, channels, and measurement. Use them to check how context moves, where human support fits, and whether outcomes go beyond containment.

AI in customer experience can improve service when channels, customer data, automation, and human support work together. Explore enterprise use cases across the customer lifecycle, learn what to measure, review real-world results, and follow a phased roadmap for deploying AI responsibly at enterprise scale.

With the peak shopping season now extending from October to January, now is the time to ensure that your email strategy and infrastructure is ready to capitalize. Find out how with our detailed guide.

Myladie Stoumbou of Microsoft explains how frontier firms, partner ecosystems, and Infobip’s communications expertise can turn AI into customer outcomes.

UIPlay uses Infobip for WhatsApp customer engagement in South Africa. Policyholders can check policies, get documents, and finish routine transactions in chat.

Yamaha Indonesia is using WhatsApp to turn social media interest and event traffic into high-intent leads, with Infobip as its conversational marketing partner.

Infobip's Chief Revenue Officer and Chief Growth Officer on two decades of global expansion, hard-earned trust, and what changes once AI enters the platform.

A customer experience strategy decides which journeys to improve, who owns them, and how to measure results. This guide covers seven steps, from setting a business outcome to testing architecture, with role-specific advice for CX, support, AI, and IT leaders, and a 90-day plan.

Good communication is what sets winners apart, but finding the right telecom partner isn’t always easy. We break down what to look for and how to pick the partner that fits your business.

Chatbot customer experience depends on context, channels, and clean handoffs. See how Infobip designs AI chatbot journeys customers can finish.