Following an on-site audit of Infobip’s systems and processes, global certification company Bureau Veritas completed the periodic verification of the company’s ISO 9001 (Quality Management) and ISO 27001 (ISMS – Internal Security Management System) status.

The certification process encompasses systematic evidence gathering, involving non-financial audits of the company which test the ISO compliancy of already documented management systems and processes.

The audit, which served to confirm our ISO compliance first achieved in 2014, included the involvement of Infobip’s Chief Information Security Officer, Networking, Support, People Operations and Legal departments. It analyzed numerous company processes ranging from customer satisfaction, support ticketing, system health metrics and process management, to supplier quality tracking, software cycles, information access, internal tools, the Infobip Academy and many more.

ISO 9001 and ISO 27001 certificates are proof of the high level of services Infobip provides, and further cement our status as an enterprise-grade messaging provider. Regular audits will also be used as a tool for continuous improvement, and drive relevant business decisions.

Infobip recognized as one of Canada’s top telecom employers

Along with Infobip, other winners include TeraGo Networks, WIND Mobile, Advantage Tower, Teksavvy Solutions, Versature, and Xplornet Communications. All the winners successfully engaged over 90% of their workforce to complete the CCEOC assessment and scored a minimum of 75% overall Employee Satisfaction.

“It’s appropriate that the best ICT employers are being recognized among their peers at the top event in Canadian ICT.”, said Michael Sone, Co-Chair of The Canadian Telecom Summit. “I’m very excited for these companies. They have worked hard to create world class cultures and preferred employer brands.”, added Jeff Doran, president of CCEOC Inc.

This year’s awards were presented at The Canadian Telecom Summit, which took place June 6-8 at the Toronto Congress Centre. All winners will be profiled in an upcoming issue of the North American Telecom Review magazine. More information can be found in the CCEOC press release.

Every once in a while, something happens in software development that changes the way we understand software development. Continuous delivery is one of those things. It changes the economics of software delivery, and I like to discuss it on the level of cultural change, said British expert, developer and author Dave Farley to an audience of 300 gathered at the international Dev Days 2016 conference hosted by Infobip mid-May.

Companies practicing continuous delivery are more likely to increase profitability and market capitalization, and one third of them reports improved quality of software they develop.

Dev Days also tackled code analysis, organization concerns, and technology scaling in the fast-growing IT companies. Docker adventures was one of the most prominent topics in utilizing this innovative technology. The program saw speeches by Infobip CTO Izabel Jelenic and expert developers and authors Milan Mimica, Marko Stipanov, Matija Matosevic, Denis Cutic, Mario Zagar, Michael Feathers, and Vanja Radovanovic.

The conference attracted 90+ developers from the leading tech companies in the region, on top of 200 Infobip developers, network engineers and product owners. In the internal conference part, Denis Rudonja (How to have effective meetings), Mario Zagar (Unikernelize your (Java) app) and Marko Bjelac (Test driven development) were chosen as this year’s best speakers.

Located in 4 countries, Infobip’s Research and Development consists of 28 teams. They handle 400 services across 6 data centres, deploying services every few minutes, or 90 times per day.

Watch video clips from this year’s Infobip Dev Days.

If you like what you heard, visit our API documentation to start integrating Infobip services.

We have been recognized as the Youth Employer of the Year at the 7th annual Sarajevo Business Forum (SBF) international investment conference. The award acknowledges regional companies for their active employment of youth, providing opportunities for education, knowledge acquisition and career advancement of young people.

At Infobip, people pride themselves on providing growth opportunities to the minds that will shape our tomorrow. This is why, in our regional offices considered for this award (Bosnia and Herzegovina, Croatia and Serbia), 80% of Infobip employees are aged 18-35.

Empowerment of young people at the workplace is achieved through internal and external educations, powered by three types of onboarding programs – Infobip Business Academy, Support Campus and the Developer Campus. Here, undergrads, seniors and college graduates acquire basic and advanced training on business models and industry specifics, providing the best possible platform for their entrance into the world of telecoms.

“We believe that growth is in learning. With a passion for technology, Infobip is determined to make a difference by allowing young people to bring that fresh perspective into everything we do. With the Balkan region continuing to exhibit some of the highest youth and long-term unemployment rates in Europe, we’re proud to serve as a major cog for negating that trend”, said Sales Team Leader Dino Ibrahimovic, who accepted the award on behalf of the company.

For more information about working with Infobip, visit our Careers section.

This week has seen the opening of our Madrid office, an important milestone in further consolidation of our operations in Spain and Portugal.

– We’ve been working with Spanish clients and partners for five years now, and we’re well acquainted with the challenges they face in the A2P SMS space. Having a regional office will allow us to be even closer to enterprises and developers connected to our professional messaging platform. We’ll seek to improve our understanding of technologies and support they need, and keep developing our partnerships on the soundest possible foundation, says Sasa Cecur, Regional Manager Spain and Portugal.

Located in the very heart of Madrid, the Plaza Puerta del Sol, the office will see a mix of experienced Infobip execs and local employees, whose number is expected to grow over the next 6 months.

– We’ll be working closely with telecoms to improve the A2P messaging market by creating new solutions and opportunities for all the stakeholders in this growing industry. Tight partnerships with mobile operators worldwide give us unprecedented insight into their needs and challenges and the current state of the industry. Through in-house development, we translate that expertise into easily deployable messaging monitoring and monetization solutions that increase revenue and user experience, continues Mr. Cecur.

E-commerce and mobile app developers have recently joined the financial sector as the key corporate users of A2P SMS, and it is our mission to educate the market on the matters of online security and user authentication based on mobile phones, a pain point of modern internet and mobile-based businesses.

We’re currently working on a massive upgrade to the Spanish language website, to make it even more accessible and informative for our global Spanish-speaking client base. Spanish language tech support has been available for a long time already, and our market-educating activities will continue with active participation in events and trade association-led initiatives, such as the Mobile Marketing Association.

Managing Director APAC Alen Smoljan recently welcomed the British High Commissioner to Malaysia Ms Victoria Treadell to Infobip’s APAC headquarters in Cyberjaya, Kuala Lumpur. As part of her tour of the Malaysian tech district and companies located there, the High Commissioner asked about business landscape and opportunities, and familiarized herself with Infobip’s proprietary messaging platform, which processes billions of messages every month for businesses and developers in 190 countries.

Victoria Treadell is a highly distinguished British diplomat most known for being the first woman to serve as the British High Commissioner to New Zealand.

Infobip has been operating in Malaysia since 2010. The offices in Kuala Lumpur were the basis for further expansion in the region in the last couple of years – Thailand, China, Korea, Japan, Taiwan, Vietnam, Philippines and Indonesia. In October 2015, the company won a Mobile Business Excellence Award for its fast growth in that year.

As financial institutions around the world undergo digital transformation – at different pace and facing varied market realities – there’s little doubt that mobile is at the heart of the process. It’s a clear takeaway following the international Mobile and Banking Workshop events series that Infobip hosted throughout March and April in Latin America, Asia and Africa, welcoming over 350 experts from IT departments, project teams and product divisions leading banks through the online and mobile transformation.

With growing reliance on mobile phones in all the aspects of life, and almost 200 interactions that an average person has with their mobile phone every day, opportunities for buliding engagement and loyalty in personal finance seem more than obvious. Financial institutions are certainly not new to the mobile field. They were among the first ones to push for the mobile evolution, using traditional messaging and telephony to improve customer communications in the early days of telecoms networks.

MOBILE APPS AND BANKING EXPERIENCE

In 2016, solutions and features in mobile are launched daily, making banking experience easier, more convenient, more available. Point-of-sale contactless payments over banking apps are allowing consumers to pay for goods and services without ever opening their wallet for cash or cards. Smartphone camera is already a part of the banking service, helping customers conduct payments within seconds, and without typing a single letter or digit into the app.

Professional SMS messaging systems, trusted by banks for almost two decades now, are refining their processing and reporting functions, and rapidly adding new functionality, one of them being secure credit car PIN delivery.

Already in place and well integrated with existing banking operations, messaging platforms are seeing their traditional roles in alerting and notification complemeted with several types of new uses. Some banks have used a professional SMS channel to facilitate adoption of their mobile apps, as well as to deliver app activation keys.

SMS invite is a process in which a link for direct app download is delivered in an SMS message, usually by a bank employee during a consultation session. It helps banks keep a high level of control over the installation process, and minimize failed app activations.

MULTI-CHANNEL – CHALLENGE AND OPPORTUNITY

Multi-channel communications solutions are another matter of growing interest, delegates at Mobile and Banking workshops said. How to best reach users across channels and devices, prioritize communication media and ensure mooth transitions between channels – all according to user preference and choice – is challenge to be addressed in the next years.

Financial industry understands the potential of telecoms capacity well, and its importance in the evolution of mobile services in banking. Expectations are huge, and so are demands for enterprise-grade, tailored solutions, those that can address specific painpoints and be implemented smoothly.

Branchless banking is a much discussed trend, relying mostly on technology, software and user experience solutions for its success. In order to run smoothly, branchless banking has to be fueled by superb and top-performing technologies. Run by efficient and forward-thinking IT departments, it is constantly on the lookout for improvements and a powerful source of innovation in mobile and banking.

Unique user experience across all the points of encounter with a financial service – from the ATM screen to the internet baking web interface and the mobile app – is seen as an important factor in service quality and even customer retention. Actual implementations still vary with respect to strategic priorities in each and every financial institution.

WHAT’S NEXT?

Forward looking banks have run experimental programs with social network components in the banking service. In-app chat and video capability seem like the next big steps, allowing real-time, personal interactions with the bank, for a more individual experience and better service quality.

Others have added augmented reality elements to their mobile apps, shaping banking experience to meet the demands of the tech savy generations – those that might have a completely different set of criteria when deciding about their financial providers.

Mobile and Banking Workshops were held in Bogota, Buenos Aires, Sao Paolo, Dubai, Bali, Watamu (Kenya) and Accra. The series will continue soon, with even more topics, expert presentations and knowledge sharing opportunities on the most recent trends and developments in mobile and banking. Visit Flickr galleries for more photos!

After China, we have extended our global 2-Way SMS coverage in Asia by adding South Korea to the list of countries which can be reached over Infobip’s interactive messaging technology.

Now, local and international businesses can get in touch with 41 million mobile phone users in Korea with our 2-Way services and benefit from best-in-class user reachability, top proprietary technology, and expertly-trained tech support for 24/7 2-Way traffic flow continuity.

Any type of message will work – we at Infobip ensure that every letter, numeral, punctuation, and symbol from any alphabet and language is always displayed correctly, leaving you to plenty of freedom to craft your messages. Close-knit MNO partnerships allow us to keep expanding our 2-Way coverage on a daily basis.