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WhatsApp Business

WhatsApp Business API - Deliver Better Customer Service

Offer always-on support and send useful notification with Infobip as your WhatsApp Business Solution Provider.

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WhatsApp Business
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Connect to Whatsapp

Be Where Your Customers Are

Customers want to connect with businesses on a familiar platform that is fast and reliable.

Using WhatsApp Business API for your business messaging opens the door for better communication – leading to better customer engagement, increased trust, and long-term customer relationships.

Send real-time alerts and notifications while offering always-on support through a chatbot or live agent

  • Media

    Send images, videos, files, and more to complete processes faster.

  • Location

    Share locations in real-time to enhance delivery services.

  • Contacts

    Quickly send contact information to help connect the right person at the right time.

  • Documents

    Instantly provide documents for quick reviews and conversions.

Try It Out –
meet Omnia.

Infobip’s AI chatbot that was built, tested, and deployed via Answers.

Add + 447860064511 to your contacts list and send a message saying ˝Hi˝ over WhatsApp or try scanning the QR code. The rest is easy to follow.

Many Companies use Infobip’s API to Connect to WhatsApp Business and Improve Customer Experiences

View all customer stories

Enterprises using WhatsApp Business API can communicate with their customers in two ways:

  • Customer care

    Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to:

See how banking, travel, and retail businesses can use WhatsApp for customer support.

  • Banking

  • Retail

  • Travel

Enterprises using WhatsApp Business API for customer care messaging have experienced:

  • Increased customer satisfaction or net promoter score

  • Decreased customer service operations spend

  • Increased customer service operational efficiency

Connect to WhatsApp Business with Infobip

See how businesses across industries can use WhatsApp for a better customer experience.

  • Banking

  • Retail

  • Travel

Enterprises using WhatsApp Business API to send notifications have experienced:

  • Increased opt-in rates

  • Increased delivery, open, and conversion rates

  • Increased customer retention rates

Connect to WhatsApp Business with Infobip

Infobip As Your WhatsApp Business Solution Provider

Using our experience from across industries and continents, we tailor solutions that fit your business needs.

As a WhatsApp Business Solution Provider, we enable enterprises to connect to WhatsApp directly – either through our API or using our web-based interface.

Using WhatsApp Business API through Infobip includes a one-time service activation fee and tiered pricing with monthly subscription fee packages starting from 10,000 monthly active users (MAU).

Start Using WhatsApp Business API Today

We know that introducing new communication channels isn’t always easy. That’s why we’ve put together the resources you need for a smooth start.

There are many ways you can use WhatsApp Business API, with Infobip as your solution provider, based on your business needs. Some take as little as 10 minutes to set up.

How to set up a Self-service Chatbot

  • Global

    2 BN Users in 180 countries with 60 BN messages sent per day

  • Secure

    End-to-end encrypted messaging that keeps information safe

  • Engaging

    Real-time conversations that increase delivery, open, and conversion rates

  • Reliable

    Offer 24/7 support and channel failover to ensure message delivery

  • When Coronavirus hit Netherlands, we needed a solution that was quick, scalable, and allowed us to interact with our customers seamlessly, along with reducing agent effort. Integrating WhatsApp Business API through Infobip allowed us to inform and educate our customers on a secure channel while enabling two-way communication in real time. Infobip understood our challenges and what worked in their favor, along with providing an apt solution, was the flexibility to scale and personalize, great operational and technical support, and cost-effectiveness.

    Niek Bosch
    Head of Digital Benelux

  • Sprite provides witty summer solutions for Teen & Young Adults’ most complained summer troubles and ask the youth to apply for one of them by explaining their reasoning. Making them fill website forms decreased the conversion rate. In order to excite them about the campaign, Sprite needed to be where the conversation was – which was on WhatsApp. In parallel with the website, we created a WhatsApp account to talk with our audience and at the same time fill the forms for them. Our creative and response teams went over different dialogue options for every potential response and finally prepared a response flow for our chatbot. When we compare the completed applications, WhatsApp had a 4 times higher conversion rate than the website thanks to our live agents and chatbot.

    Sprite Turkey

  • 2020 has not only accelerated digital transformation but reminded us that we need to be where our customers are, on the channels they value and converse on most. That’s why Infobip’s WhatsApp Business API was the perfect solution for the launch of our new virtual assistant. Through WhatsApp, customers can converse with our assistant on almost 1,000 different insurance topics and access customized information and loyalty coupons. It’s a first of its kind in Spain, enabling simple and instant conversational support. We are incredibly grateful to have Infobip as a partner as we look to expand the capabilities of the assistant in the near future.

    Juan Larrauri Diaz
    Head of Digital Strategy, Mutua Madrileña

The Infobip Advantage

  • Chatbots and Automated Flows

    Infobip’s web interface makes building flows easy. We’ll help you build and introduce a chatbot to your customers over WhatsApp so you can answer FAQs faster, offload work from your customer support team, and deliver a seamless customer experience.

  • Contact Center As A Service

    Earlier this year, we introduced Conversations – our contact center solution. To help your agents make the most of their communication with customers, WhatsApp Business is one of the four core messaging channels we have available during our early access phase.

  • Omnichannel API Solutions

    Using WhatsApp through Infobip’s API lets you introduce your services over your customers’ preferred channel with ease by adding it to your existing systems – such as CRM, ERP, and other customer support tools.

  • Easy Integration

    Our platform connects directly to WhatsApp, meaning all technical updates are implemented in real time. We’ll handle the installing, upgrading, and managing of the WhatsApp infrastructure, so you can focus on your core business.

  • Local Onboarding Support

    Receive 24/7 support in your region from a dedicated account manager and engineer. We’ll guide you through the onboarding process and help you implement messaging templates and use cases.

  • Flexible Pricing

    We understand that as your business grows, your messaging will too. That’s why our WhatsApp Business payment options are flexible. Choose a package that best suits your business needs directly from your phone every three months.

    • Discover more about WhatsApp Business API

    Deliver a Better Customer Experience with WhatsApp Business API

    Communicate over the world’s most used chat app with Infobip as your WhatsApp Business Solution Provider.

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