Chat with us, powered by LiveChat
Products
Products Hub
Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

See all products
Products
Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Find out more
Solutions
Industries
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs
WhatsApp Business

Deliver A Better Customer Experience with WhatsApp Business API

Communicate over the world’s most used chat app with Infobip as your WhatsApp Business Solution Provider.

Be Where Your Customers Are

Customers want to connect with businesses on a familiar platform that is fast and is reliable.

Using WhatsApp for your business messaging opens the door for better communications. Leading to better customer engagement, increased trust, and long-term customer relationships.

  • Media

    Send images, videos, files, GIFs, and more to complete processes faster.

  • Location

    Share locations in real-time to enhance delivery services.

  • Contacts

    Quickly send contact information to help connect the right person at the right time.

  • Documents

    Quickly send contact information to help connect the right person at the right time.

Want to try it out?

Add +44 779 634 41 25 to your contacts list and send a message saying ˝Hi˝ over WhatsApp or try scanning the QR code. The rest is easy to follow.

Many Companies use Infobip’s API to Connect to WhatsApp Business and Improve Customer Experiences

  • CUSTOMER STORY

    Infobip helped the airline set up a chatbot on WhatsApp to answer FAQs and deliver boarding passes. This enabled passenger self-service, relieved customer support, and improved customers’ travel experience.

  • CUSTOMER STORY

    With help from Infobip, they created a self-service chatbot on WhatsApp, to guide their customers from onboarding to money transfers. This decreased call center costs as well as costs to customers.

  • CUSTOMER STORY

    The bank connected to WhatsApp Business through Infobip to open a new channel of communication to their 2.5 million clients. This lightened the load for their support team and improved customer experience.

Enterprises using WhatsApp Business API can communicate with their customers in two ways:

  • Customer care

    Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to:

    • Provide quick, conversational support

    • Get instant feedback

    • Resolve issues in one-on-one conversations

Infobip As Your WhatsApp Business Solution Provider

Using our experience from across industries and continents, we tailor solutions that fit your business needs.

As a WhatsApp Business Solution Provider, we enable enterprises to connect to WhatsApp directly – either through our API or using our web-based interface.

Use Cases

  • Chatbots and Automated Flows

    Infobip’s web-based interface makes building flows easy. We’ll help you build and introduce a chatbot to your customers over WhatsApp so you can answer FAQs faster, offload work from your customer support team, and deliver a seamless customer experience.

  • Contact Center As A Service

    Earlier this year, we introduced Conversations – our contact center platform. To help your agents make the most of their communication with customers, WhatsApp Business is one of the four core messaging channels we have available during our early access phase.

  • Omnichannel API Solutions

    Using WhatsApp through Infobip’s API lets you introduce your services over your customers’ preferred channel with ease by adding it to your existing systems – such as CRM, ERP, and other customer support tools.

  • Easy Integration

    Our platform connects directly to WhatsApp, meaning all technical updates are implemented in real-time. We’ll handle the installing, upgrading, and managing of the WhatsApp infrastructure, so you can focus on your core business.

  • Local Onboarding Support

    Receive 24/7 support in your region from a dedicated account manager and engineer. We’ll guide you through the onboarding process and help you implement messaging templates and use cases.

  • Flexible Pricing

    We understand that as your business grows, your messaging will too. That’s why our WhatsApp Business payment options are flexible. Choose a package that best suits your business needs directly from your phone every three months.

Start Using WhatsApp Business API Today

We know that introducing new communication channels isn’t always easy. That’s why we’ve put together the resources you need for a smooth start.

There are many ways you can use WhatsApp Business API, with Infobip as your solution provider, based on your business needs. Some take as little as 10 minutes to set up.

How to set up a Self-service Chatbot
  • Global

    1.6 BN Users in 180 countries with 60 BN messages sent per day

  • Secure

    End-to-end encrypted messaging that keeps information safe

  • Engaging

    Real-time conversations that increase delivery, open, and conversion rates

  • Reliable

    Offer 24/7 support and channel failover to ensure message delivery

Deliver A Better Customer Experience with WhatsApp Business API

Communicate over the world’s most used chat app with Infobip as your WhatsApp Business Solution Provider.

Designed and developed by Bornfight