Craft End-to-End
Customer Journeys
with WhatsApp Business

68% of WhatsApp users think it is the easiest way to connect with businesses. As your WhatsApp Business Solution Provider, we are here to help you connect with your customers at every touchpoint on their favorite app.

Contact an Expert

WhatsApp Business

Conversational customer
experiences start here

Connect with your customers across their entire journey with promotional messages, useful notifications, and always-on support on the app 2B people use daily.

TRY THE DEMO

Experience WhatsApp the way your customers do

Just scan the QR code or add +44786004511 to your contacts and say “Hi“ over WhatsApp.

GLOBAL REACH

Connect with the world

It’s not so hard to increase your customers’ satisfaction. 64% of people prefer messaging to a call or email. WhatsApp makes it easy for you to chat with customers in 180 countries and 60 different languages.

PROMOTIONAL NOTIFICATIONS

Convert easier, sell faster

Build personalized campaigns that stand out. Engage customers with interactive rich media messages and let them know about your latest promotions, back-in-stock items, or offers they shouldn’t miss. Don’t forget to ask them to opt-in!

CHATBOTS AND AUTOMATED FLOWS

Be always-on

Make technology work for you! Introduce self-service options by automating your communication on WhatsApp with the help of chatbots. Reduce costs and increase agent productivity.

ACCELERATED CUSTOMER SUPPORT

Win over your customers

Add WhatsApp to your contact center and let your agents easily connect with customers – providing personalized support through multiple chats at the same time.

CONNECT YOUR WAY

As you see fit

Integrate WhatsApp Business API into your existing system or get complete access to a world of customer engagement with Infobip Moments, Conversations and Answers.

WE GOT YOUR BACK

Never build alone

We know that introducing new communication channels isn’t always easy. That’s why our local teams are here to support you with integration and onboarding.

Learn more

If you’re a medium or large business that’s aligned with the WhatsApp Commerce Policy – get ready to chat with your customers across their entire journey.

Already a WhatsApp user? Simply port your number to Infobip and benefit from our support packages – from onboarding to campaign launches. Our professional services aim to help you become a high-performing, data-driven, customer-centric organization so you can maximize return on your CX investment.

Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels.

Senior Vice President, Raiffeisenbank

Sprite needed to be where the conversation was – which was on WhatsApp. In parallel with the website, we created a WhatsApp account to talk with our Teen & Young Adult audience and at the same time fill the website forms for them. When we compare the completed forms, WhatsApp had a 4 times higher conversion rate than the website thanks to our live agents and chatbot.

— Sprite Turkey

Infobip’s WhatsApp Business API was the perfect solution for the launch of our new virtual assistant. Through WhatsApp, customers can converse with our assistant on almost 1,000 different insurance topics and access customized information and loyalty coupons. It’s a first of its kind in Spain, enabling simple and instant conversational support. We are incredibly grateful to have Infobip as a partner as we look to expand the capabilities of the assistant in the new future.

— Juan Larrauri Diaz, Head of Digital Strategy at Mutua Madrileña

When Coronavirus hit Netherlands, we needed a solution that was quick, scalable, and allowed us to interact with our customers seamlessly, along with reducing agent effort. Integrating WhatsApp Business API through Infobip allowed us to inform and educate our customers on a secure channel while enabling two-way communication in real time. Infobip understood our challenges and what worked in their favor, along with providing an apt solution, was the flexibility to scale and personalize, great operational and technical support, and cost-effectiveness.

— Niek Bosch, Head of Digital Benelux

WhatsApp Business empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction.

— Ossamah Basaita VP of Products, OpenSooq

with Infobip as your WhatsApp Business Solution Provider

Contact an Expert Customer Stories

Craft End-to-End
Customer Journeys
with WhatsApp Business

Conversational customer
experiences start here