Zinger

Last update December 10, 2025

What's new	Learn more
Apps and Integrations	Opt-outs in Oracle Responsys Messaging - RCS full service Support-related entity placeholders in Microsoft Dynamics messaging integration Viber carousel and list in Salesforce Marketing Cloud messaging integration
Mobile push and In-app Messages	Onboarding experience for the demo application is now simpler, faster, and more intuitive
Moments	You can now copy flows from one account to another Flow IVR now supports WhatsApp Business Calls and Viber Business Calls User roles for Flow have been updated to streamline the permissions
People	The profile merge process has been optimized
RCS	RCS sender management now offers expanded automation for launch submission and provider discovery RCS template support in Indonesia has been expanded to include both Telkomsel and IOH
Viber Business Messaging	Carousel messages now available in a no-button format
Voice and Video	Inbound traffic blocking to prevent abusive or unwanted calls Portal interface for managing media streaming configurations Routing now supports routing to application destinations for more flexible flows WhatsApp Business Calling now offers self-service activation and permission status checks

Apps and Integrations

Opt-outs in Oracle Responsys Messaging - RCS full service

Oracle Responsys is a cloud-based marketing automation platform that enables the creation and management of personalized cross-channel campaigns across email, mobile, SMS, and web. It leverages advanced segmentation, real-time analytics, automation workflows, and AI-driven personalization to optimize customer engagement and drive conversions.

Key features

Users can define opt-out keywords and an auto-response message.
Predefined quick-reply button available for opt-out.
Responsys profiles are updated based on mobile-originated messages with keywords.
Blocklists are not used by default.
Clients are responsible for filtering out unsubscribed users.

For more information, see Oracle Responsys messaging.

Support-related entity placeholders in Microsoft Dynamics messaging integration

Microsoft Dynamics 365 Customer Insights – Journeys is a marketing automation platform that enables real-time customer journey orchestration, personalized engagement across channels, and AI-driven insights to improve customer experiences and drive conversions.

Key features

Personalization options are extended inside the WhatsApp, Viber, and RCS template editor.
In addition to the main entity (such as contact or lead), users can select placeholders from related entities up to the second level of relationship.

For more information, see Microsoft Dynamics 365 Customer Insights - Journeys messaging.

Viber carousel and list in Salesforce Marketing Cloud messaging integration

Salesforce Marketing Cloud is a digital marketing platform within the Salesforce Customer 360 ecosystem that supports personalized, cross-channel customer journey orchestration, marketing automation, AI-powered insights, and analytics to improve engagement, conversions, and return on investment.

Key features

Support for the new Viber message types (carousel and list) is available directly in the Salesforce Marketing Cloud Viber message editor.

For more information, see Salesforce Marketing Cloud messaging.

Mobile push and In-app Messages

Improved onboarding for the demo app

The onboarding experience for the demo application has been redesigned to be simpler, faster, and more intuitive. All necessary guidance is now built directly into the user interface, ensuring that users are seamlessly guided through each step.

For more information, refer to the Demo app guide.

Moments

Copy flows between accounts

You can now copy flows from one account to another. Example: You can copy a flow from a staging account to a production account.

To copy the flows, do the following:

Export the flows from the source account.
Import the flows to the target account.

You can copy a flow regardless of its status.

When you copy a flow, the following information is copied:

Flow structure, including all the flow elements
Flow settings
Messages from the Messages section that are used in the flow elements

The following information is not copied:

Account-specific information. Example: Sender
People-related information. Example: Tags and segments

For more information, refer to the Copy flows between accounts documentation.

Flow IVR now supports WhatsApp Business Calls and Viber Business Calls

Flow IVR now supports WhatsApp Business Calls and Viber Business Calls. End users can connect to your IVR system directly through WhatsApp or Viber. This enables you to route the call to the correct customer support agents.

For more details on user-initiated calling scenarios, including IVR flow, see User-initiated calling scenarios.

Updated user roles for Flow

The user roles for Flow have been updated to separate the responsibilities:

Campaign manager: This role has been updated. Campaign managers can only create and design flows. They can no longer launch or stop flows.
Flow controller: This is a new role. Flow controllers can launch and stop existing flows.

Make sure to assign the relevant roles to your Flow users so that they have the required permissions.

People

Optimized process for merging profiles

The profile merge process has been optimized. The following are the major changes:

Creation attributes are preserved in the merged profile.
Merge rules have been optimized to prevent any data being lost.

For more information, refer to the Resolve and merge duplicate profiles documentation.

RCS

RCS sender management: Expanded automation for launch submission and provider discovery

IMPORTANT

This update is released in Limited Access mode. Contact your account manager if you're interested in using these APIs or reach out to support (opens in a new tab).

RCS sender management now includes new automation options through the Resource Request API (opens in a new tab). Clients can fetch country-specific launch requirements, submit all required launch information through the API, and check which carriers or providers are supported in a country or across all markets. These updates simplify sender onboarding, increase transparency, and strengthen automated CPaaS registration workflows.

Key benefits:

Fetch required country-specific launch information through the Resource Request API (opens in a new tab).
Submit launch requests directly through the API, enabling full automation of sender onboarding.
Automatic validations and CPaaS registration team review ensure compliance and readiness before launch execution.
Receive real-time sender launch updates through webhooks, API polling, or Get status methods.
Improved visibility into launch progress across carriers and providers.

New functionality:

Live launch status updates sent through a webhook or available through the API.
Enhanced error and validation reporting for faster troubleshooting.
Ability to automate end-to-end RCS sender creation, testing, configuration, and launch through API workflows.

For more information, refer to the How to create your sender documentation and Infobip API for RCS (opens in a new tab).

RCS message templates: Indonesia template support

RCS template support has been expanded to Indonesia, with both Telkomsel and IOH now available as providers for template registration. Clients can now manage templates across multiple Indonesian providers directly from the Infobip web interface or through the Templates API.

All APIs remain backward compatible, ensuring that these changes do not impact existing integrations.

Similar to India, templates are required for sending RCS traffic in Indonesia, even for testing.

Key benefits:

Create, view, delete, or manage templates for Telkomsel and IOH.
Choose specific providers when registering templates or register across all available providers by default.
Track template approval status per provider.
Manage all template operations through the updated RCS templates API (opens in a new tab).
Template management becomes available automatically after sender creation and launch initiation for Indonesia.

For more information, refer to the RCS template management documentation.

Viber Business Messaging

Viber Business carousel messages now available in a no-button format

Viber Business Messaging now supports carousel messages without buttons. This update helps Philippine banks meet local regulations that restrict the use of URLs in buttons.

The new format keeps the carousel layout while removing the button element, allowing banks to continue sharing content without compliance issues. The feature is available through Business Messages API (opens in a new tab) and will be supported in Broadcast within the next one to two days. Availability depends on the specific Viber mobile app version.

Key benefits:

Carousel messages can be sent without buttons to meet regulatory needs in the Philippines.
Supports use cases where URLs cannot be included in messages.
Available through Business Messages API and coming soon to Broadcast.
Works across supported Viber mobile app versions.

For more details, refer to the Viber Business Messaging documentation.

Voice and Video

Inbound traffic blocking for voice calls

Protect your teams and customers by blocking abusive or unwanted inbound calls before they reach your systems.

Key features

Block calls from specific caller IDs so they never reach your agents or infrastructure.
Anonymous caller protection when supported by carriers, allowing Infobip to block hidden abusive numbers.
Privacy-first approach: Infobip does not disclose real numbers behind anonymous calls.
Fully managed setup — Infobip configures and maintains the blocks on your behalf.

Contact support (opens in a new tab) to enable inbound traffic blocking for voice calls.

Call Routing: Support for application destinations

Infobip Call Routing now allows routing directly to applications built using Calls API or selected Infobip voice solutions.

Key features

Route calls to voice applications such as IVR flows or voicemail logic.
Automatically forward calls to an application if PHONE or SIP endpoints cannot be reached.
Enable advanced behaviors like announcements, menus, conditional handling, or voicemail capture.

For more information, see Call routing documentation.

Portal interface for media streaming configurations

Create and manage media streaming and WebSocket endpoint configurations directly from the Infobip web interface, no code required.

Key features

Set up, edit, and remove media streaming and WebSocket endpoints from the Voice & Video channel application.
Use a single portal interface to manage configurations for both Calls API and Call Routing.
Clear visibility into all active configurations and their details.

New functionality

Faster setup through simple, guided, self-service configuration.
Reduced misconfigurations thanks to standardized fields and structured forms.
Non-developers can manage endpoints without engineering support.
Quicker updates during testing or incident handling.

WhatsApp Business Calling: Self-service activation and permission status check

Start faster and reduce failed call attempts with WhatsApp Business Calling improvements.

Key features

Self-service activation in the Infobip Portal without support tickets.
New API method to check permission status between your WhatsApp sender and a customer's WhatsApp number.
Reduced failed attempts through pre-call validation.
Easier troubleshooting and automation thanks to programmatic permission checks.

For more information, see WhatsApp Business Calling documentation.

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