ATP tournament Croatia Open Umag offers all tennis fans a new digital participation experience with official chatbot powered by Infobip

Vodnjan, Croatia – July 25, 2022: Infobip, the global cloud communications platform, this week offers visitors and fans of the ATP Plava Laguna Croatia Open in Umag access to all tournament details through a new WhatsApp chatbot. As the tournament’s technology partner, Infobip has created one of the first tennis tournament chatbots to provide a seamless digital experience for visitors and tennis fans globally, helping boost engagement.

Now the entire digital experience takes place through the ATP Umag Chatbot. The app has been created on Infobip’s chatbot-building platform Answers and WhatsApp Business, one of the most popular communication channels on Infobip’s cloud communications platform.

In one place all tennis fans and Croatia Open Umag attendees can find out details about the players, the tournament, the schedule, draw, daily entertainment agenda, tickets, and booking accommodation. Also, every ATP Umag Chatbot user on WhatsApp can participate in a quiz with valuable prizes.

“In addition to the fact that all spectators can follow the matches of young global tennis stars like Carlos Alcaraz and Jannik Sinner, they can now also be part of a real digital experience. In Infobip, we recognized a great partner with whom we made a significant tech leap in the presentation of the tournament and its additional content,” said Tomislav Poljak, director of the Plava Laguna Croatia Open Umag.

The ATP Umag Chatbot on WhatsApp can be activated by sending the keyword “Hi” to the number +385 99 537 1830, which must first be saved in contacts, or by clicking on the link. All tournament visitors can also activate the chatbot by scanning a QR code located across all ATP Umag properties including at the tournament, on social media, in printed brochures and tickets.

“It’s great to see that fans and spectators today can be even more involved in tennis events and more connected to tournaments through this digital way, compared to when I was playing. The possibilities of this type of interaction are numerous, and Infobip, as a leader in the global cloud communications market, is the ideal tech partner for ensuring optimum audience engagement in this global sporting event,” concluded Mario Ančić, former Olympics medalist and world Top 10, today partner at One Equity Partners, a strategic investor in Infobip.

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About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking ReportBest CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Collaboration with global cloud communication service provider Infobip enables banks to use globally-trusted WhatsApp platform to communicate and engage with customers 24/7 using the latest technology

Cairo, Egypt 25th of July 2022 – Leading digital payment solutions provider Network International has announced it will bring WhatsApp for Business banking services to financial institutions across Africa through a landmark collaboration with Infobip. The full-stack cloud communications company is one of the world’s largest providers of A2P SMS services and will support Network International in its commitment to financial inclusion across Africa.

In addition to helping financial institutions reach their customers through a familiar and reliable channel, the agreement will help them deliver world-class support and seamless services in a personal, timely, and reliable manner. For individuals this means people can access their money securely and quickly, as well as utilising the latest chatbot technology to help empower customers to take control of their finances.

Commenting on the deal, Network International’s Hany Fekry, Group Managing Director – Processing, said, “We are delighted to introduce WhatsApp banking across Africa with Infobip. Helping financial institutions reach customers through a secure and familiar app is in line with our goal to increase and improve digital banking services across the continent to improve financial inclusion.”

Hana Bilbeisi, Regional Head of Partnerships Sales, Infobip further added, “We are delighted to have joined forces with Network International. Empowering individuals and communities through technology and communication is one of our key values at Infobip. By integrating WhatsApp Business API, Network International customers can now access crucial information anytime, anywhere.”

Network International is a leading enabler of digital commerce across the Middle East and Africa, providing a full suite of technology-enabled payment solutions to merchants and financial institutions of all types and sizes. With offices in Nigeria, South Africa, Kenya, Ghana, and Egypt, Network International has a presence across Africa’s key markets, and the business operates across almost all other African countries.

Network International has worked closely with governments and financial institutions in Africa to promote financial inclusion, helping to drive digitisation through innovative products and collaborations such as this one.

Earlier this year Network International announced a 33% increase in year-on-year revenue for Q1 2022, and in 2021, Network International acquired DPO Group in a landmark deal for the African payments landscape.

About Network International

Network International comprises a group of companies and is the leading enabler of digital commerce across the Middle East and Africa (MEA) region, providing a full suite of technology-enabled payments solutions to merchants and financial institutions of all types and sizes, including acquiring and processing services and a comprehensive ever-evolving range of value-added services.

Network International Holdings Plc (LSE: NETW) is the holding company for Network International and the group companies, including the DPO Group.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connections across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, contact center, chatbot and identity solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

With over fifteen years of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries, connected directly to over 700 telecom networks.

Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent recognition includes:

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards  

Infobip‘s WhatsApp chatbot recreates the retail store in digital form as the pandemic changes customer behavior

It now handles 92% of customer queries and has helped grow revenues directly attributable to WhatsApp by five times in year one

Vodnjan, Croatia – 25 July 2022: Indosat Ooredoo Hutchison, the most preferred digital telecommunications company of Indonesia, has launched a new IM3 Official WhatsApp chatbot to reinvigorate interactions with millions of customers, powered by global cloud communications platform Infobip. In less than six months the new chatbot has transformed the company’s customer service operations, increasing customer satisfaction by 40% and growing revenues directly attributable to WhatsApp by fivefold in the first year.

With 94.6 million subscribers, Indosat Ooredoo Hutchison focuses on providing an exemplary customer experience. Calling customer service is not free in Indonesia so many of the company’s subscribers search for help online and inundate its social channels. What’s more, with Covid-19 lockdowns, subscribers were unable to seek help or make purchases from its retail stores. So, Indosat Ooredoo Hutchison required a new service to respond to changing market conditions, provide continuity of service with stores closed, and answer diverse and numerous customer queries.

Infobip’s chatbot-building platform, Answers was employed to develop a new customer service channel over WhatsApp, Indonesia’s most popular private messaging platform. The high-powered chatbot covers over 200 individual use cases. These include checking balances and remaining data quotas, downloading bills, and registering for value-added services. By integrating credit cards and e-wallets, the chatbot can also manage online bill payments, account top-ups, and telecom package purchases, enabling the new channel to generate revenue. If a query cannot be solved by the chatbot, customers are transferred to a customer service agent.

Since introducing Infobip’s chatbot, Indosat Ooredoo Hutchison has seen a 40% increase in customer satisfaction, with 70% of customers giving the chatbot the highest possible score. In year one, revenue directly attributable to WhatsApp has increased fivefold.

Philip Joseph, Senior Vice President for Customer Experience and Service Operations, Indosat Ooredoo Hutchison comments, “From automating everyday call center transactions to developing more targeted sales campaigns, we needed a solution that was highly versatile and scalable. Our priority was to ensure we had various paths for an improved, full-service customer experience. Thanks to this solution from Infobip, we can handle 92% of customer queries on WhatsApp without any input required from a human agent – even more impressive when you consider we have seen a 168% increase in users in the past year.”

The IM3 Official WhatsApp chatbot also enables Indosat Ooredoo Hutchison to develop campaigns to reach specific customers who opted in to receive updates via WhatsApp. For example, postpaid customers who had traditionally paid bills in-person were sent links via WhatsApp to pay using their phones.

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About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking ReportBest CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Microsoft partner Infobip’s SMS and WhatsApp solutions are now available through Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing

The integration helps businesses communicate with their customers over their preferred channel to improve the customer experience and boost sales

Vodnjan, Croatia – 21 July 2022: Global cloud communications company Infobip enhances its collaboration with Microsoft by integrating its WhatsApp and SMS channels to help businesses to deepen customer relationships, increase loyalty and boost sales. This follows Infobip’s deployment of its Communications Platform-as-a-Service (CPaaS) on Microsoft Azure last year, adding its omnichannel capabilities to Microsoft’s platforms.

Customers around the world increasingly want to message a business rather than call, so brands need to be where their customers are. Responding to this, Infobip has integrated its SMS and WhatsApp channels with Microsoft Dynamics 365 Sales. Businesses using Dynamics 365 Sales can now use Infobip to build personalized customer communication campaigns using text messages and benefit from WhatApp’s enhanced features such as graphics and video capabilities.

This includes sending personalized coupons to existing or potential customers to increase sales, collecting customer feedback to improve products and services, and sending bespoke event, appointment, or payment due date reminders. Data from a single-view dashboard means users of Dynamics 365 Sales can have a complete view of customer communications across these new channels, where they can see sent and delivered message reports.

Infobip has also integrated its WhatsApp channel with Microsoft Dynamics 365 Marketing, ensuring marketing teams in enterprise companies can interact with customers where they are most likely to engage.

Azure customers will also have the option to use existing Azure credits, as part of the Microsoft Azure Consumption Commitment (MACC) program, to access Infobip’s cloud contact center solution Conversations. Through this agreement, businesses can engage customers, partners, and sellers through existing Microsoft procurement relationships, while benefiting from Microsoft’s trusted expertise and its partner ecosystem.

Vincenzo Esposito, General Manager, Central & Eastern Europe, Microsoft, comments: “Companies like Infobip add value by integrating their solutions with Microsoft Dynamics 365. This ensures that businesses, no matter where they are or their channel preferences, can harness the benefits of digital transformation. Together we are enabling omnichannel communication to deliver impactful business solutions.”

Pamela Clark-Dickson, Principal Analyst at Omdia, adds: “One of the major trends currently underway in CPaaS is the vendors’ transition from enabling communications for better interactions with customers to putting the customer experience at the center of their strategic and technology roadmaps. That means that CPaaS vendors like Infobip, closely examine how consumers wish to interact with their service providers, with communications just one of the (very important) enablers that they can put in place to enable those interactions. This next step in the collaboration with Microsoft underpins this’. Businesses globally will gain the benefit of expertise from these two global leaders to advance their innovation agenda.”

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About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking ReportBest CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Global cloud communications platform is setting up a new office to help Israeli firms make more meaningful connections with their customers globally

Vodnjan, Croatia: 18 July 2022 – Infobip, the global cloud communications platform, has expanded into Israel as part of its continued worldwide growth. The move supports the firm’s strategy to help businesses interact with their customers on the right channel at the right time to boost loyalty and drive sales. Infobip, which expanded into Estonia in May, is now setting up an office and actively recruiting in Israel.

Israel has an abundance of fast-growing Software-as-a-Service (SaaS) firms that increasingly need to reach global customers over their preferred channel and at their preferred time. By expanding to Israel, Infobip now offers these companies access to its market-leading Communications-as-as-Service (CPaaS) platform, helping them broaden their omnichannel capabilities and connect with customers globally at scale.

Young growth companies based in Israel can now take advantage of Infobip’s Startup Tribe program. The program aims to bring together the world’s most innovative startups and give them access to the tools they need to engage with customers through omnichannel communications.

Ivan Ostojić continued: “Through our Startup Tribe program and our broad portfolio of capabilities at scale, we can support and partner with Israeli businesses no matter where they are in their growth trajectory. We’re looking forward to being part of their journey, helping communicate with their customers globally and grow.”

ENDS

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking ReportBest CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

With the acquisition of Netokracija, Infobip aims to provide top-quality developer content and highlight the value of the developer community. Operating within the Infobip Group, Netokracija will maintain its independent editorial team with the potential to expand into other regional markets.

Vodnjan, Croatia: 12 July 2022 – Infobip, a global cloud communications company, today announced that it has acquired Netokracija, a leading South Eastern European business and tech magazine with a 13-year track record of creating influential developer-focused content. In April, 2021, Infobip acquired the Shift conference in a foundational move to establish itself as a presence in the developer ecosystem, and the acquisition of Netokracija is another significant step in that direction.

As part of a long-term strategy to expand the Infobip Shift conference to other continents, Netokracija will have the potential to grow and scale globally alongside the conference.

“Infobip Shift and Netokracija are joining forces to showcase and empower the development of the tech, startup, and developer ecosystem,” said Burazin.

Netokracija’s twelve-member team will become part of Infobip’s developer experience department, led by Ivan Burazin. The magazine will continue to operate as part of the Infobip Group through an independent editorship under the leadership of editor Mia Biberović. Netokracija’s founder, Ivan Brezak Brkan will take over the role of Infobip’s director of developer content, and together with Tena Šojer Keser, he will lead the editorial team to create developer-focused web copy, blogs, videos, podcasts and more.

“We have assembled an outstanding team of tech content experts, many of whom have covered the biggest exits and the most significant investments in the region, including the rise of the first Croatian unicorn, Infobip”, said Brkan. “With the support of Infobip in conjunction with new and existing partners, Netokracija will be able to further cement its role as a chronicler of the fastest growing industry in the region.”

Netokracija currently operates in Croatia and Serbia; covering the entire South Eastern European region with articles, conferences, podcasts, and other content. Broadening its scope to encompass emerging trends and technologies, it will continue to report on digital business, marketing, and culture. Netokracija continues to operate in both previous markets, Croatian (netokracija.com) and Serbian (netokracija.rs). The transaction is expected to complete upon fulfilment of all conditions necessary for the closing of the transaction.

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About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021) Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking ReportBest CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

About Netokracija

Following the most important milestones of the tech scene for 13 years through top-quality feature writing, Netokracija is the leading independent business and tech magazine in the region. From the blog where founder Ivan Brezak Brkan wrote about the very beginnings of the digital scene in 2009, Netokracija is today a media group with a team in Zagreb, Osijek and Belgrade and editions for the Croatian and Serbian markets. The leadership of Netokracija, along with Ivan, consists of partners and content experts Tena Šojer Keser and Mia Biberović in Croatia, both winners of the prestigious Božo Težak Award for the best ICT journalists in Croatia, and in Serbia Marko Tadić and Marko Mudrinić, winners of the prestigious IT Awards for the best IT journalist in Serbia. They are the organizers of some of the leading tech conferences in Croatia and the region, such as Ladies of New Business, OMGcommerce and Future of Work, as well as producers of #1 tech podcasts in Croatia and Serbia: Netokracija Podcast and Office Talks. Netokracija is the leader in native advertising in the region, and its partners include leading global and regional tech brands such as Mastercard, PayPal, SAP, Photomath, Nanobit, Five, A1, Hrvatski Telekom, Zagrebačka banka, Raiffeisen Bank and many others.

Vodnjan, Croatia: 30 June 2022 – Infobip, the global cloud communications platform, today releases its second annual Environmental, Social and Governance (ESG) report. Following its inaugural report last year, Infobip has made significant progress across all its ESG initiatives while employing a further 1,500 people, acquiring the businesses Anam and Shift, and serving more than 10,000 customers globally.

Environment

Infobip has enhanced its commitment to the environment, measuring its carbon footprint for the first time in 2021. The business categorized its carbon emissions in line with global standards and will now assess its output to ensure it meets its carbon reduction target. To further reduce its impact on the environment, Infobip also built its new Zagreb campus in Croatia in 2021 according to the highest environmental standards – achieving an “A” grade Energy Performance Certificate.

Social

Infobip has improved opportunities for young people around the world by giving back and donating more than €200,000 in 2021, double that of the year before. The firm supported more than 70 non-profits, schools, educational centers, and social enterprises globally. These initiatives have been implemented locally by regional CSR Groups, set up in 2021, and which operate in every region where Infobip is located.

Infobip also renewed its commitment to help close the educational, geographical and gender gap in science, technology, engineering, arts, and mathematics (STEAM) through non-profit partnerships on a global scale. It also supported local humanitarian initiatives by providing money, donations in-kind such as laptops and equipment, and tech4good (free or discounted Infobip products and services).

Governance

The company conducted its first materiality assessment last year, examining the economic, environmental, and social issues that matter most to its business and stakeholders. Following the assessment, Infobip has mapped its priority issues onto the UN Sustainable Development Goals (SGDs) to help ensure the firm contributes toward the UN’s objectives. The firm also created the Infobip Foundation, a non-profit organization supporting charitable projects in the areas of STEAM, health, and humanitarian need. In 2021, the Infobip Foundation reviewed numerous donation requests and provided funding to more than 30 non-profit organizations in Croatia.

Silvio Kutić, CEO at Infobip, said: “At Infobip we believe we must have a positive and meaningful impact on the environment, the wider community in which we operate and to do good business. This year’s report demonstrates our commitment to that belief and the substantial progress we have made in just the last 12 months. And we’re not stopping now. We will continue to report on and enhance our ESG initiatives over the next year to deliver sustainable long-term growth as we help organizations make more meaningful connections with their customers globally.”

Alongside meeting its ESG responsibilities, Infobip has also strengthened its commitment to its customers, people, and products. The firm partnered with the International Cultural Diversity Organization to develop its diversity and inclusion policy and has been recognized by the Best Employer Brand Event 2021 – winter impact. Meanwhile, the firm’s focus on digital transformation enabled it to provide customers with essential communications services to help keep the public informed and safe during the persistence of the COVID-19 pandemic. Demonstrating the firm’s commitment to helping its customers, Infobip’s products and solutions won several awards in 2021, including being ranked as the leading service provider in CPaaS and the mobile messaging space by Juniper Research.

For the full report please click here.

Jakarta, 21 June 2022 – Infobip, global cloud communications platform, has launched its data center known as ID1 in Indonesia to support the digital innovation capabilities of local and APAC businesses. Located in West Java, the move is aligned with the strategic direction of Indonesia’s Digital Roadmap 2021-2024 wherein it aims at developing an inclusive, safe, and reliable digital and connectivity infrastructure with high-quality services.

Asia-Pacific is one of the fastest developing regions in the world with digital transformation quickly changing the way organizations do business. Infobip’s data center sets out to help businesses achieve increased efficiency of operations; provide fast and reliable networking; and access cloud technology designed to intelligently orchestrate all customer engagement activities through a flexible and scalable full stack communications platform.

The facility is an addition to Infobip’s existing collection of data center powerhouses across the globe, proven by application-level changes to production over 1.500 times a day, over 20.000 client messages per second and data transfers of over 4.5 Gbps between data centers worldwide. The state-of-the-art ID1 data center offers a full range of premium colocation, interconnection, and support services to a wide range of secure digital ecosystems.

Additionally, it enhances Infobip’s full-stack CPaaS and SaaS offerings, ranging from voice, email, SMS and chat to Conversations, Moments, Answers, and Customer Data Platform (CDP) among others. These will be further supported by end-to-end customer benefits to several key verticals, including retail, BFSI, logistics, F&B, fintech, telemedicine and public sector enterprises in the region.

Alma Numic, VP General Manager APAC and MENA at Infobip said, “The launch of Infobip’s data center in Indonesia marks a significant milestone since we entered the market in 2016. We have grown to become a trusted hub for all our local business operations, ensuring great visibility, meaningful connections and vast opportunities for our clients and partners in various sectors. We are pleased to provide an innovative digital ecosystem that brings our best cloud technology offerings and long-standing expertise to Indonesia and Asia Pacific. With Infobip’s successful track-record enabling global business communications, we hope to create an inclusive and rich industry environment to power Indonesia’s digital vision.”

Data protection and privacy security is Infobip’s top priority, and this is ensured through its compliance with TKDN local regulations. Furthermore, the facility is compliant with key international standards, including ISO 9001 for quality management systems, ISO 27001 for information security management systems, Threat and Vulnerability Risk Assessment (TVRA), and IT Compliance TÜV Rheinland for the PCI DSS.

The strength of Infobip as a global cloud communications platform has been testified by major global analyst firms. It has been named Leader in Omdia Universe: Selecting a CPaaS Platform Provider in 2022; recognized as the established leader in Juniper’s Competitor Leaderboard for CPaaS in 2021; rated best A2P SMS messaging provider by mobile operators and enterprises in 2021 and awarded best Vendor Innovators 2022 with Digital Identity as a Service solution by ROCCO Research.

Mobile Identity: Fast & Secure User Experience

In addition to the data center, Infobip also announces it will soon launch its Mobile Identity services in Indonesia, aimed at protecting customers’ data privacy, improving user-experiences, and increasing consumer engagement. The Mobile Identity service is a new generation of highly secured authentication, verification and identification services for enterprises to create customer experiences in a secure ecosystem for mobile subscribers.

By utilizing Infobip’s Mobile Identity services, enterprises can integrate Silent Mobile Verification (SMV), Sim-swap (SS), Know-your-customer (KYC) and Number Share solutions to their current operation workflow on a single API platform in a quick and simple manner. This service is built for enterprises that value security and for industries that require extra customer protection in their daily core operations.

In addition, Infobip targets to help mobile network operators create new revenue streams and make them available as a secure source for authenticating their subscribers with its in-house developed solution, iGate. With this solution, MNOs can skip the hassle and resource requirements in developing new APIs to enable the Mobile Identity service, allowing quicker turnarounds to provide the service to the market.

“Infobip has been an ardent advocate for MNOs with its Mobile Identity services built to provide a more secure environment for both enterprises and their mobile users. We are committed to expanding the coverage of the service with utmost security and authentication by working with numerous MNOs around the world. With the launch of Infobip’s ID1 data center in Indonesia, we are now in a strong position to offer more reliable service uptime and improved latency – all in compliance with global and local country data privacy regulations. We look forward to working closely with businesses in Indonesia to bring excellent CX and security to the public”, said Ante Pamukovic, VP Revenue APAC at Infobip.

The inauguration ceremony of the data center will be happening in August 2022 and it is expected that partners and clients will be given insights into harnessing the power of Infobip’s ID1 data center and improve their digital ecosystems. Businesses interested in knowing more about Infobip can visit https://www.infobip.test/.

The Kuwait Association for Needy Families (KANF’s) utilization of Infobip’s Conversations, Answers, and Moments aims to create new and exciting ways for the organization to secure funding for those in need through seamless, fast, and timely communication.

Utilizing the region’s most popular communication channel WhatsApp to facilitate the communication with KANF donors and families in need, the intersection of Infobip’s services will optimize the engagement and fundraising process for all stakeholders.

Thanks to Infobip’s Answers, donors can receive information on how to contribute through their phone, whereas both donors and beneficiaries while have access to 24/7 answers on FAQs and share updates. Through Conversations, KANF will now be able to respond to families’ and donors’ special inquiries through a chatbot. Through Moments, KANF will be able to reach their donors locally and regionally through many channels like SMS, Email, and WhatsApp to promote KANF’s charity programs and how to connect with KANF to deposit donations.

On the other end, families will now be able to reach out to KANF, submit funding requests, and receive timely updates and feedback about the status of their requests and inquiries.

KANF is also keen to point out how they plan to further engage their audiences through adopting an AI chatbot to facilitate more the communication with their donors and families in need. Additionally, through creating targeted campaigns and reaching relevant communities on their favorite chat apps, all with the overall aim of narrowing the gap between donors and families in need.

“Kuwait Association for Needy Families is always keen to narrow the gap between donors and families in need. We have adopted the best communication platforms from Infobip to facilitate the donation process and provide exceptional service to the families in need. We are currently adopting chatbot – Answers, live agent platform – Conversations, and donation campaign automation solution – Moments to reach donors locally in Kuwait and regionally across the GCC to secure funds to always support the families in need, through a wide range of communication channels like WhatsApp, social media, SMS, and Email,” explained Bader Al Mubarak, Chairman, Kuwait Association for Needy Families.

“Digital transformation is integral for the growth of charitable organizations. Through the adoption of technology and the full utilization of social media channels, KANF will be able to better engage with donors, recipients, and the community at large making the process more personalized and more effective,” shared Tamer Moustafa, Account Executive, Infobip.

About The Kuwait Association for Needy Families

The Kuwait Association for Needy Families (KANF) seeks to improve the living conditions of needy and insolvent families who live in difficult circumstances in Kuwait through securing sponsorships for impoverished and/or disadvantaged families.

KANF was established under the ministerial resolution no. 123/a of the Ministry of Social Affairs and labor for the purpose of helping needy and insolvent families inside Kuwait.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connections across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, contact center, chatbot and identity solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

With over fifteen years of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries, connected directly to over 700 telecom networks.

Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent recognition includes:

Today we’re excited to announce that we have expanded our presence in Estonia, as part of our ongoing growth in the Nordics and Baltics region.

Estonia has spent the last two decades cementing its role as a digital nation through government e-services, with its capital Tallinn well and truly on the map as a hub for up-and-coming startups. The country is renowned for bringing in rafts of exciting innovations and a pool of top tech talent.

As we find ourselves on the edge of post-pandemic re-awakening, our work in Estonia is an important step in Infobip’s global growth trajectory, ensuring we’re present in those countries where digital communications are leading the way, and businesses are looking to partner with the right comms platform.

A prime example is our partnership with Estonia-based ride-hailing company Bolt. Thanks to Infobip’s SaaS portfolio, Bolt’s drivers can complete the entire registration process through WhatsApp, where a chatbot guides drivers through the entire journey and live agents process drivers’ information in real time. This has resulted in a 40% rise in driver conversion rate.

Monica Avby-Strahm, Sales Director Nordics & Baltics at Infobip, comments: “Estonia is a thriving tech market, home to over 1,000 startups and ten unicorns, testament to its ethos of innovation and making business as easy and collaborative as possible. Following our work with Bolt, we’re excited to have feet on the ground so we can work with those businesses leading the digital revolution to scale customer communications over the world’s most popular channels including WhatsApp, SMS, Messenger, Viber, Voice and Email.”

Infobip’s presence in Tallinn is a strategic location, not only for our Estonian customers, but with its proximity to Helsinki, it enables us to expand our efforts in Finland and surrounding areas of Latvia and Lithuania too.

The announcement signals continued momentum in the Nordics and Baltics, with growth of over 50% in Sweden in 2021 thanks to onboarding new customers, recruiting new partners and hiring new employees in our Stockholm office.

“We would not have been able to reach where we are today without our employees and their commitment and expertise, as well as the clear trust that our customers and partners show in our omnichannel solution. It is becoming increasingly important for companies to have the right digital strategies in place, not least when it comes to which communication channels they invest in and how they do it.”, continues Monica Avby-Strahm, Sales Director Nordics & Baltics at Infobip.

Another area that has proved fruitful for the region is investment in young growth companies via Infobip’s Startup Tribe. The goal is to help innovative startup companies launch themselves with the right digital tools to ensure they can communicate with customers across a plethora of channels and continue growth.

Nikola Pavešić, Director of Infobip’s Startup Ecosystem, concludes: “Estonian tech startups managed to raise over $1bn of funding in the first 10 months of 2021. The country’s business success stories have not only attracted traditional investors to its startup scene but created a pool of capital to be invested and a hub for collaboration and innovation. Estonia is a true brand in the world of startups, and it only makes sense for our startup program to intensify there. We’re excited to partner with some of Estonia’s best budding entrepreneurs and tech leaders to continue championing local tech talent.”

Are you a business in Estonia looking to see how digital communications can help your business? Get in touch today.