London, UK & Vodnjan, Croatia , MAY 2022: Infobip, a global leader in omnichannel communication, has been named Leader in Omdia Universe: Selecting a CPaaS Platform Provider, 2022.

The global report presents an in-depth review of the market using Omdia’s forecasting and enterprise insights survey data. It creates a forward-looking matrix of capabilities, attributes and features that it considers a priority. These are based on vendor briefings and other supplementary research to reach recommendations.

Infobip has been a consistent high-performing vendor in the Omdia CPaas Universe this year, with all its category scores at 50% or above, and most within a 20% band ranging from 75% to 96%. 

Omdia recommends Infobip should appear on a customer’s shortlist if:

Adrian Benić, Chief Product Officer at Infobip, said: “In the ever-changing field of communication, customers are always seeking options for faster and easier connections with organizations and brands. CPaaS has become one of the most valuable tools in the business landscape and an important growth industry as a result. Aware of the impact CPaaS has had on industry and CX, we’re proud to be seen as a major player in this space and to have been named a Leader in Omdia’s CPaaS Universe. Infobip is committed to staying ahead of the changing trends in the marketplace and will continue to add new capabilities and work with customers to surface valuable use cases and deliver the tools they need to be successful in a hyperconnected environment.”

Read the full report here.

ENDS

About Omdia

Omdia is a leading research and advisory group focused on the technology industry. With clients operating in over 120 countries, Omdia provides market-critical data, analysis, advice and custom consulting.

Omdia was formed in 2020 following the merger of IHS Markit, Tractica, Ovum and Heavy Reading. Sitting at the heart of the Informa Tech portfolio, Omdia reaches over four million technology decision makers, influencers and practitioners that form part of the wider Informa Tech community and has specialist research practices focusing on Enterprise IT, AI, Internet of Things, Communications Service Providers, Cybersecurity, Components & Devices, Media & Entertainment and Government & Manufacturing.

For more information about Omdia, please visit www.omdia.com

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About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase customer retention.

With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

With the aim of combining innovative, connected, and emerging communication technologies to digitally transform their ever-expanding enterprise, regional exchange company, Alawneh Exchange has recently integrated Infobip’s communication solutions to create customer experiences that deliver exceptional value for their clients, through Zain Jordan.

Utilizing a single platform for Conversations, Answers, and Moments, Alawneh Exchange customers can now stay up to date on office hours, branch locations, money transfers, and commission and exchange rates across their favorite chat apps including WhatsApp, Messenger, and in app.

Further highlighting the significance of Alawneh Exchange’s most recent endeavor, Ayman Alawneh, Alawneh Group CEO, shared, “Digital Transformation has been a top priority for us. With more and more clients conducting part or all their business online, it was important for us to provide them with user friendly and fast communication experiences that would keep them informed round the clock. We are thrilled that Zain came to us with this opportunity and have every confidence that Infobip’s full stack of services will take our business to the next level.”

This groundbreaking deal was made possible through Zain Jordan’s partnership with Infobip, through leveraging the company’ comprehensive communication platform technology to expand their product offering.

Commenting on the partnership agreement, Mohanned Audeh, Zain Jordan Enterprise Business Director, said, “We are glad to partner with one of the largest exchange companies across MENA, as this partnership comes in line with Zain’s strategy in scaling digital transformation and by harnessing the power of cloud services by continuing to deploy new services and providing innovative solutions, to offer all companies in both public and private sectors, for a promising future.”

Hiba Aladdin, Account Executive at Infobip, concluded, “Digital transformation in this dynamic sector is a huge focus for Infobip. By deploying Infobip’s Answers, Conversations, and Moments, Alawneh Exchange’s clients will feel more empowered, connected, and informed.”

About Alawneh Exchange

With 50 years in the money exchange and money transfer business, the name Alawneh Exchange has become synonymous with trust, reliability, and excellence of service. Established in 1966 in Irbid by the late Mohammad Alawneh as a small exchange office, Alawneh Exchange began to trade as a registered company in 1980. And so began the new vision of Mohammad Alawneh and Sons Co, expanding across Jordan, eventually transferring from corporate ownership to limited liability, with JOD12 million in capital. Today, Alawneh Exchange operates 40 strategically located branches across Jordan, with over 835 employees driving a comprehensive range of foreign currency exchange and money transfer solutions and services. Locally and regionally, Alawneh Exchange has become a prominent name in the money transfer and currency exchange business, offering clients competitive exchange rates.

About Zain Jordan

Zain Jordan, part of Zain Group, the leading mobile telecom innovator across the MENA region, revolutionized telecommunications in Jordan by providing a portfolio of integrated solutions and tailored services.

Since its inception in 1995, Zain Jordan has tallied subscriber growth at an exceptional rate, as it maintains its leading position in the market through a far-sighted policy of investment in adopting cutting-edge technology to provide state-of-the-art solutions. Furthermore, Zain Jordan pioneered in Corporate Sustainability (CS) and Corporate Entrepreneurship Responsibility (CER), by launching and supporting various national initiatives that go beyond developing the telecom sector.

About Infobip   

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.    

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.   

Recent accolades include:   

Key channels from Infobip’s portfolio integrated with Oracle Advertising and Customer Experience and Oracle Digital Assistant, with over 2 billion interactions managed so far

London, UK & Vodnjan, Croatia – 11 MAY 2022: Infobip, a global cloud communications company and current member of Oracle PartnerNetwork (OPN) has today announced that it will enable Oracle Advertising and Customer Experience (CX) customers to orchestrate powerful consumer interactions using Oracle Digital Assistant. Infobip’s solutions, now available on the Oracle Cloud Marketplace, can help enable businesses deliver personalised, omnichannel messaging and nurture customer relationships across WhatsApp, Viber and SMS. Over 2 billion interactions have been managed through these integrations so far.

Oracle customers can access Infobip’s WhatsApp API to deliver promotional and transactional messaging, ranging from package delivery notifications, account information and booking confirmations to loyalty points reminders and monthly statements. Similar features may be available via SMS, depending on the services and available channels most important for the business and end customer. Oracle customers utilizing such services may have the ability to track open rate and engagement and help ensure personalized communication.

With demand for automation growing, using AI-based chatbots can help enable businesses to provide quick responses to FAQs and customer queries. The Oracle Digital Assistant has integrated Infobip’s WhatsApp solution, so businesses are enabled to manage incoming and outgoing messages, send rich media and input location.

Customers in the travel and utilities industry are already realising the benefits of the partnership to send airline miles and travel notifications, as well as invoices and energy updates, via WhatsApp.

Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications offering cloud business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is an enterprise cloud that includes next generation security across a comprehensive portfolio of services including SaaS, application development, application hosting, and business analytics. Oracle customers may get access to leading compute, storage, data management, security, integration, HPC, artificial intelligence (AI), and Blockchain services to help enable them to augment and modernize their critical workloads. Oracle Cloud runs Oracle Autonomous Database, the industry’s first and only self-driving database.

-ENDS-

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service. To learn more visit: http://www.oracle.com/partnernetwork

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With the aim of elevating CX and spreading more love and joy to their clients, Floward, the go-to online flowers and gifts delivery destination in the MENA and UK partnered with Infobip, utilizing the company’s omnichannel cloud contact center solution, Conversations, and chatbot building platform, Answers.

In addition to constantly introducing new and innovative features to its application, Floward is always working on improving its customer journey and making it as seamless as possible. To meet people’s communications preferences, Floward is offering them multiple ways of contact through any channel they feel comfortable, be it calls, WhatsApp, social media channels, and more.

Commending the partnership Floward CTO, Diyaa Hamza, explained, “At Floward, technology is the backbone of everything we do, and we are always looking at ways to utilize the latest solutions to better our customers’ experience on our platforms. Infobip’s Answers and Conversations have helped us take our customer journey to the next level through offering targeted and meaningful campaigns and by engaging with them across all stages of the transaction.”

Floward Head of Operations, Abdullatif Baluch said, “Floward’s vision is to become the preferred gifting platform in MENA and around the world. One of our key features is allowing clients to order gifts for their friends and family even if they don’t know the address. Naturally, this creates logistical difficulties but with Infobip’s WhatsApp APIs and chatbots we can build an authentic and seamless experience for recipients to share their address and receive their gifts on the same day.”

On the occasion, Edita Rokša, Customer Success Manager, Infobip, shared, “We are delighted to be working with Floward to help them meet the rising expectations of today’s ‘always-on’ customer.”

Nadja Zilic, Sales Engineer, Infobip also added, “Conversations and Answers not only help companies reduce costs and increase efficiencies but also increase the value of interactions and cultivate customer loyalty.”

About Floward

Established in 2017, Floward is a full-fledged e-commerce solution that offers prime fresh-cut flowers sourced from the best growers and farmers around the world and arranged locally by a team of florists, and designers. Floward also offers cakes, chocolate and perfumes curated by the region’s most exciting designers bundled with its flower arrangements and manages last-mile same-day delivery to ensure the best customer experience.

Operating in 37 cities in nine countries across the MENA region and London, UK, Floward guarantees same-day delivery across the board through their own refrigerated fleet to ensure all deliveries arrive fresh to the customer.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent accolades include:

March 29, 2022: Infobip, a global cloud communications service provider recently hosted a talk with engineering students from the University of Jordan. During the information session, Infobip covered a variety of key topics relevant to the tech industry’s every changing playing field including the importance of digital transformation, the benefits of cloud communication, and tech trends to look out for the in the near future.

On the Occasion, Dr. Ali Al-Hadidi, Assistant Dean for Students and Training Affairs, School of Engineering, University of Jordan, shared, “As part of our vision to empower our students with knowledge and real life experience required to thrive in today’s employment market, we have always been keen to work with various global and local companies that can help introduce our students to a variety of activities that will better prepare them for the future.”

The Infobip team also presented future career opportunities in tech and the company’s take on entrepreneurship. As part of the visit, Infobip was excited to announce, “Start-Up Tribe,” a global initiative that supports startups take their business to the next level through offering Infobip products, direct access to advisory support from mentors and investors, and the chance to present at the annual Infobip Shift conference.

“Start-Up Tribe provides unparalleled growth tools and resources to empower entrepreneurs to focus on their products, vision, and mission. This initiative has helped many companies expand and we cannot wait to bring this opportunity to the region,” shared Zeid Shubeilat, Sales Director Infobip.

“This is a great opportunity for our students who aspire to instigate change on a multitude of levels and are passionate about entrepreneurship,” added Dr. Al-Hadidi.

To find out more about Start-Up Tribe visit: https://startups.infobip.test/ or apply by visiting https://infobipst.typeform.com/to/u7Og1qYm?typeform-source=startups.infobip.test

This visit is in line with the social impact strategy defined by Infobip’s Environmental and Social Governance Department, which aims to create positive change by helping to close the education, geographical, and demographic Science, Technology, Engineering, the Arts and Mathematics (STEAM) gaps through non-profit partnerships and engagement across the globe.

About Infobip   

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.    

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.   

Recent accolades include:   

Infobip Recognised as The Established Leader in Juniper’s Competitor Leaderboard for CPaaS, 2021 

Infobip ranked leading service provider in the mobile messaging space by Juniper Research in its new Competitor Leaderboard, 2021 

Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021).   

Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report 2021 

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards    

Global cloud communications platform Infobip has announced a partnership with one of the largest mobile network operators (MNOs) in Germany Vodafone to ensure world-class mobile security for a potential 62 million smartphone users across the country. Vodafone joins Telekom Deutschland in enabling Infobip’s mobile authentication solution Mobile Identity, which will be available to enterprise customers in banking, retail and public sectors, so they can offer a secure and seamless experience to end customers.

The increase in fraud over the last two years has demonstrated the critical need for businesses to layer security. While two-factor-authentication (2FA) through email, SMS, or a push notification ensure a company can verify a person, it comes at the cost of customers having to switch channels to confirm, disrupting the customer experience.

By employing Infobip’s Mobile Identity solution, businesses will be able to easily verify customers via their mobile phone number across every stage of the journey, from account activation and onboarding to payment and app download. This all happens securely and silently in the background, without requiring the customer to enter a verification code.

The solutions available within Mobile Identity include Silent Mobile Verification, meaning customers can verify users in a smooth and unobtrusive way and SIM-Swap check, which captures real time insights to see if a mobile phone number has been swapped, protecting customers from this rising form of fraud.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. www.infobip.test

Seattle, US; London, UK & Vodnjan, Croatia – 17 March 2022: Global cloud communications company Infobip has introduced SMS and WhatsApp messaging for Adobe Commerce clients making it possible to connect with customers over their preferred channels at key points of the purchase journey.

The integration is part of Infobip’s efforts as an Accelerate Partner in the Adobe Exchange Partner Program to bring valuable capabilities to the marketplace. The addition of these popular channels will enable Adobe Commerce merchants to offer their customers truly connected digital experiences and analytics over popular, convenient and trusted channels, as well as benefit from the scale of Infobip’s 700+ direct carrier relationships.

The new Infobip SMS and WhatsApp Notification adds value by allowing sellers to automatically send contextual alerts in real-time, relating to things like stock levels, personalized special offers and order tracking for more efficient customer service, leading to a better customer experience and increased customer loyalty.

The channels can also be used to communicate abandoned carts and stock replenishment that are proven to help boost conversion for retailers. The channel extensions can be downloaded quickly and easily through an Infobip account.

Veselin Vukovic, VP Strategic Partnerships at Infobip said: “There has been a drastic change in consumer behavior since the start of 2020 that includes a greater need for convenience based shopping and wider acceptance of different communications channels. We’re thrilled to expand our stack of cloud-based communication solutions that will help clients in the Adobe marketplace offer differentiated experience to their customers in what is a fiercely competitive trading environment.”

Layering Infobip’s CPaaS cloud technology onto Adobe Commerce will help transform the customer engagement side of organizations to make it more productive, profitable, and people oriented.

Vukovic concludes: “With this new SMS and WhatsApp Notifications integration with Adobe Commerce, in addition to our current SMS connection with Adobe Campaign, we will continue to build on our existing Adobe relationship and look forward to bringing more value through future innovation and collaboration.”

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

London, UK: 15 March 2022 – AI-driven marketing platform RedEye has partnered with global cloud communications provider Infobip to support and scale its multi-channel messaging offering. This partnership will offer RedEye clients greater reach and more effective delivery of automated communication campaigns across the channels available through Infobip’s CPaaS portfolio. This includes the use of transactional and promotional messaging via SMS, to attract, engage and convert customers into purchasing. 

RedEye uses intelligent marketing automation and data-driven strategies to help clients across retail, insurance and leisure industries strengthen customer loyalty and grow revenue. It has chosen Infobip’s CPaaS platform, with the capacity to reach over 7 billion mobile devices and things across the globe, to expand marketing campaign outreach and opportunities for its customers. This means promotional discounts, product notifications, abandoned cart and ‘Where Is My Order?’ messages will all be available via SMS.

The second phase of the partnership will see RedEye look to use Infobip’s wider SaaS solutions, including LiveChat, WhatsApp and Rich Communications Service (RCS) solutions, to enable clients to deliver fully branded, interactive messaging.

Karl Johns, Senior Sales Manager at Infobip, says: “The rapid surge of digital transformation over the last few years means customers have greater expectations for a personalised approach to communications. They expect the right message, at the right time, on their preferred channel. It’s a real pleasure working with MarTech leaders like RedEye to help elevate communications and ensure their customer’s customers have the best possible experience when engaging with them. We look forward to expanding our partnership across more conversational and rich channels in the future.”

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks.

Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

About RedEye

RedEye is an AI driven marketing automation provider using data, technology and people to empower B2C brands to drive strategies that attract, engage, convert and retain customers.

Our platform draws data from multiple sources, consolidates and enables you to gain richer insights about your customers and their behaviours, allowing you to build customer relationships through multi-channel personalisation, maximise opportunities within the customer lifecycle and increase Customer Lifetime Value.

Our single platform enables you to reduce your tech stack by combining data, intelligence, and channels into one platform, and with over 20 years of experience our dedicated internal experts will provide you the strategic support to help scale your marketing automation and grow your business. Which is why on average our clients see an increase of 38% in their marketing automation revenue within their first year of working with us.

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We are appalled by the suffering and the humanitarian disaster in Ukraine and our hearts are with all those impacted by these horrifying events.

Since the beginning of this unfolding crisis, our multifunctional response team has monitored the situation daily to, first and foremost, help our people in the region, as well as ensure the business continues operating without disruption.

Standing with our people

At this time of devastating violence and destruction, we are witnessing bravery, solidarity, and an unbeatable desire for peaceful resolutions. All our efforts have been focused on the safety of our teammates in Ukraine, their families and their friends. In the first instance, we have supported them by assisting evacuation to and providing accommodation in Croatia, or other parts of the world, to ensure they have financial, physical, and emotional safety.

As a global company we are diverse and hold strong to our values, but respect humanity as the most important value of all. We are committed to our colleagues wherever they are, including our Russian employees, whose lives have been adversely impacted as a consequence of the recent developments.

Bippers together

Our employees worldwide have again shown their generosity, open hearts and unconditional support to our community. We thank our Bippers who are partaking daily in the humanitarian aid in the field in countries bordering Ukraine, and to those who met the families of our Ukrainian colleagues at Ukraine’s borders to evacuate them to safety. We thank all Bippers who have offered their homes as shelters and donated to the Infobip Foundation for humanitarian aid in Ukraine. Infobip will match 3:1 all employee donations to the Infobip Foundation to help alleviate this unimaginable suffering.

Suspending Business

We have restricted our business in Russia and suspended the operations with the sanctioned companies following the international sanctions and our values. We are monitoring the situation closely and will continue to adapt our business accordingly.

We support a world where everyone has the freedom to live, create and work in peace. We long for an immediate end to this war with peace again restored in Ukraine.