Barcelona, ​​Spain March 1, 2022: Infobip, a global communications and leading customer experience platform announced it has signed a strategic partnership agreement with leading Middle East and Africa telecoms operator, Zain Jordan, as part of the latter’s technology innovation plans to bring the latest in digital transformation solutions to companies in Jordan. Zain is set to include Infobip’s cloud communication solutions in its “Zain Business” services package, and re-launch it to the local Jordanian market under the Zain Jordan brand.

Zain Jordan’s customers will now benefit from Infobip’s unified platform that includes a digital contact center, customer engagement messaging tools and AI driven chatbots as well as a full stack of individually programmable communications channels, all of which will allow Zain to offer advanced communications solutions that improve customer experience across multiple channels. Through this service, Zain will allow its business customers in Jordan to connect with end customers in a fast, reliable way, securely and on their preferred channels.

The agreement was signed by Zain CEO Fahed Al Jasem Zain CEO and Silvio Kutić, CEO Infobip during MWC Barcelona 2022 World Mobile Exhibition and Conference, which took place in Barcelona between February 28 and March 3.

This partnership further cements Zain’s leadership in the communications market, business solutions, and digital services, and Infobip’s extensive global experience in creating multiple solutions for digital communication channels, by activating the full Infobip platform for cloud services and introducing it to the local market to help companies in meeting the needs to today’s hyper connected customers.

This partnership comes from Zain Jordan to enhance the company’s role and vision in digital transformation, to continue its pioneering role in launching more innovative solutions and services that keep pace with developments and the latest technological innovations witnessed across the world, and in a manner that meets the aspirations of its customers from individuals and institutions, to continue its leadership in the market Communications and Business Solutions in Jordan.

About Zain Jordan

Zain Jordan, part of Zain Group, the leading mobile telecom innovator across the MENA region, revolutionized telecommunications in Jordan by providing a portfolio of integrated solutions and tailored services.

Since its inception in 1995, Zain Jordan has tallied subscriber growth at an exceptional rate, as it maintains its leading position in the market through a far-sighted policy of investment in adopting cutting-edge technology to provide state-of-the-art solutions. Furthermore, Zain Jordan pioneered in Corporate Sustainability (CS) and Corporate Entrepreneurship Responsibility (CER), by launching and supporting various national initiatives that go beyond developing the telecom sector.

About Infobip  

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.   

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.  

Recent accolades include:  

Islamabad, Pakistan & Vodnjan, Croatia: 28 February 2022 – Jazz, Pakistan’s largest mobile network operator and global cloud communications company has partnered with Infobip, a leading global cloud communications provider to build the first ever CPaaS and services environment omnichannel service in the country – making Jazz the first in Pakistan to launch a complete services environment platform.

Building on its ongoing digital transformation journey, Jazz will offer customers complete omnichannel functionality, providing seamless customer experience, across all communications channels and cutting edge data center services. Infobip will deploy a full-scale services environment on Jazz’s premises, the first of its kind in the Pakistani market, in addition to implementing a complete platform replacement for the company. This deep level of integration highlights Infobip’s commitment to quality, and building solutions to scale.

Matija Razem, VP Business Development, Infobip shared: “We are thrilled to take our relationship with Jazz to the next level. In establishing, through a complete platform build, a full-scale services environment, we are confident that we can elevate customer experience for Jazz users. Accompanying Jazz on this transformation journey, is a testament to Infobip’s ability to take projects from inception to scale. This is such an exciting time for telcos in the region and we are happy to be a part of it.”

“Jazz is proud to have positioned itself as a market leader that is spearheading digital transformation in Pakistan. CPaaS and services environment are key components for business growth, one we are confident will help drive positive change across a multitude of industries in the country. By partnering with Infobip we are confident that we will be able to not only increase our revenue streams but also achieve unprecedented levels of reach,” explained, Ali Naseer, Chief Business Officer.

As a leader in the digital transformation space, Jazz is especially keen to share what this new partnership entails for its 72 million plus and growing client base. From more reach and higher engagement to enabling customers to connect across their favorite channels, Jazz has quickly established itself as the fastest growing telecom company in the region and one of the top five fastest growing in the world. Through its partnership with Infobip, the company anticipates the introduction of new revenue streams, core business growth, and to become a name synonymous with digital transformation across the globe.

About Jazz:

Jazz is Pakistan’s number one 4G operator and a leading digital service provider with over 72.5 million subscribers, including 34 million 4G users. By providing the most extensive portfolio of digital value-added services, Jazz continues to be the country’s undisputed telecom leader. www.jazz.com.pk

About Jazz Business

With 360-degree ICT solutions covering mobility, M2M, and cloud services, Jazz Business is a ‘one window’ solution provider for B2B services. It is currently serving over 25,000 companies with smart communications and connectivity solutions to operate more efficiently and collaborate more effectively.

About Infobip  

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.   

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.  

Recent accolades include:  

Amman, Jordan: February 2022 – Markazia – the sole distributor of Toyota, Lexus, Hino trucks, and Yamaha motorcycles and scooters in Jordan – has announced a new partnership with the global cloud communications platform, Infobip, to deliver an interactive experience for Markazia Toyota customers over verified communication channels.

Markazia Toyota is the first automotive dealer, service, and maintenance center in Jordan to deploy Infobip’s full-stack SaaS platform. With the unprecedented digital transformation of a car dealership in the Kingdom, Infobip will empower Markazia Toyota to boost customer satisfaction rates and elevate customer sales cycles over online and offline communication channels. 

Infobip’s SaaS platform – including a chatbot, digital cloud contact center, and customer engagement platform – will enable Markazia Toyota to build connected customer experiences at scale across all customer journeys via a single, user-friendly access point. Due to the Infobip platform’s comprehensive data collection functionality, Markazia Toyota will have a 360-degree view of customers’ communication history and data to deliver personalized communication with its current and potential customers. Infobip’s platform will empower Markazia Toyota with the tools needed to identify customer sales journeys, improve the car buying process, and maximize upselling opportunities.

Markazia Toyota aims to increase customer stratification rates by deploying Infobip’s full-stack SaaS platform to deliver better customer support. Infobip’s communication channels and solutions will enable Markazia Toyota to regulate face-to-face interactions in showrooms by digitalizing business communications with customers through automated booking confirmations and appointment reminders. Markazia Toyota will maintain and monitor customer support standards in its showroom and car service centers by digitalizing satisfaction surveys that enable customers to rate their experiences and share their feedback with Markazia Toyota over popular communication channels.

Markazia Toyota will offer 24/7 support to customers via an AI-based chatbot over WhatsApp. The chatbot service will enable Markazia Toyota to send car alerts, schedule test drives, and respond to customers’ inquiries automatically.

Nadim Haddad, Managing Director of Markazia, commented, “Markazia Toyota has always been a pioneer in prioritizing customers’ needs. As a high-end automotive dealer, we engage with the customer to deliver impact. Enabling Infobip’s full-stack communication platform will help us achieve our customer satisfaction, retention, and loyalty goals. With digital transformation, we are aiming to improve the car buying process and elevate customer experiences in the showroom and over a variety of communication channels.”  

Amira M. Abu AlTeen, Senior Business Development Manager at Infobip, concluded, “We are proud to be a part of the digital transformation strategy of one of the major automotive distributor service and maintenance centers, Markazia Toyota. Infobip is keen to help brands through their digital automation journey. The first automotive deployment of Infobip’s full-stack cloud communication platform will allow Markazia Toyota to lead digital transformation among automotive companies in Jordan.”

London, UK: February 2022 – Software solutions company Dataphiles has today announced the expansion of its partnership with global cloud communications provider Infobip, utilising its entire SaaS portfolio to provide revolutionary patient experiences across channels including LiveChat, SMS and email. This incorporates the launch of a new Patient Portal via Dataphiles’ subsidiary company PatientComms, enabling dental practices to manage bookings, payments, check-in, form-filling and many other interactions via a plethora of digital channels.

The COVID-19 pandemic has driven years of change in the way companies in all sectors and regions do business – no more so than in healthcare where the reliance on face-to-face communications and appointments has reduced significantly. Expanding on the virtual waiting room that was launched by PatientComms and Infobip at the beginning of the pandemic, the new portal takes a market-leading approach to patient communications using Infobip’s entire SaaS portfolio to streamline patient communications.

Beyond the use of SMS and email, Infobip’s chatbot-building solution Answers is also being used to enable dental practices to communicate with customers via sophisticated automation. Inbound enquires on dental treatments, practice information and opening hours, for example, can all be managed via a chatbot on the dentist practice’s website, then handed to a customer service representative when needed. This brings a new level of speed and availability to customer service, ensuring patients have access to more straightforward information without having to call or visit the practice.

Aleksander Daic, Regional Head of Partnerships at Infobip said: “Consumer behaviour has changed indefinitely, and businesses need to continue to innovate and transform to not just meet but exceed these high demands. The new Patient Portal goes far beyond simple booking requests. Utilising our entire SaaS portfolio, Dataphiles can manage digital communications across a plethora of channels, while using our chatbot-building platform to automate more simple customer service requests and ensure dental practices can run as efficiently as possible. We’re excited to continue this brilliant partnership.”

-ENDS-

About PatientCommsPatientComms is a cloud patient engagement platform delivering a suite of innovative e-services designed to help dentists improve patient communication, streamline patient management and reduce costs. Created by a team of dental professionals and software developers, PatientComms delivers smart solutions to common problems faced by dental practices, groups and large corporate providers. PatientComms has partnered and integrated with many leading practice management software vendors who use our technology to enhance the range of communication tools they offer to their customers. Today over 2000 dental practices rely on PatientComms to engage with more than 20 million patients worldwide.

About InfobipInfobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks.

Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

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Viber Chatbots messaging solution available globally as part of Infobip’s Cloud Contact Center and smart virtual assistant offerings

London, UK & Vodnjan, Croatia: 9 February, 2022 – Global cloud communications company, Infobip has integrated Viber Chatbots messaging solution into its SaaS-based CPaaS offering comprising Infobip’s digital-first cloud contact center ‘Conversations’, and ‘Answers’, its smart virtual assistant. Viber, one of the most popular messaging platforms in the world, developed the bot to strengthen customer care for businesses. 

Viber Chatbots are used for two-way chat over Viber and are session-based communication, meaning businesses are always there for customers with round-the-clock availability, streamlined communication, and an intuitive CX. Viber Chatbots offers end-users easy and fast communication with businesses in a more dynamic way using customizable keyboard options and rich media messaging. Verified Chatbots are searchable as channels in the Viber app which is very convenient for end-users.

Using the full power of Viber Chatbots, businesses can provide services that range from banking to retail and media services direct-to-customers. End users can converse in real time with organisations to receive services and support for things like account setup, bank balances, and purchase receipts in a timely and convenient manner on their preferred channel.

Etienne Dupont, Senior Director of Business Messaging Solutions at Rakuten Viber, comments: “Our successful 6-year partnership with Infobip is based on providing the most seamless and conversational digital experience possible. The popularity of Viber in 190 countries informed the decision to add this functionality and offer it through the Infobip platform. We look forward to bringing even better customer experiences to Viber users.”

Businesses can also use Viber Chatbots to engage and address customers with permissioned non-transactional messaging such as special offer alerts.

Kreso Zmak, VP Product at Infobip said: “Integrating this messaging feature into the customer journey allows brands to improve relationships with their customers as well as showcase new products or services. Viber Chatbots in Conversations/Answers aims to help businesses reach and extend the conversation to new and existing customers alike, customize the user keyboard and use rich media to offer a dynamic and immersive messaging experience. Additionally it uses automation to qualify and convert the target audience into paid customers. We’re really honored at Infobip to have Viber Chatbots now part of our offering.”

About Viber

Viber is a global leader in cross-platform messaging and voice-based communication that connects people – no matter who they are, or where they’re from. With a free and secure connection, users all over the world communicate with their loved ones through high-quality audio and video calls, messaging, and much more.

For businesses, Viber offers messaging solutions (chatbots, business messages), branded stickers and display ads. All these tools help businesses to reach their customers at each stage of the customer journey: attract, interact, transact and stay in contact.

All private Viber calls and chats are protected by built-in end-to-end encryption, and Viber Business Messages have encryption in transit, so users and brands can be sure that their conversations are always secure.

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.  

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. 

Infobip introduces new strategic role to lead on financial and operations management globally as the company moves towards ambitious new technological frontiers

Vodnjan,Croatia and London, UK: 2 February, 2022: – Infobip, a global cloud communications platform and leader in omnichannel engagement , has strengthened its management with the introduction of a new strategic position to take it into the next phase of exponential growth and global expansion.

Ivan Ostojić has joined Infobip as Chief Business Officer after 10 years at leading global consulting company, McKinsey & Company, where as a Partner he co-founded and co-led McKinsey´s Global Technology Council and McKinsey´s Innovation & New Business building (Leap) practices.

“Infobip’s journey is to redefine and create authentic and safe digital interactions between humans and the world around us. Technological development is constantly accelerating, which brings Infobip many new business opportunities but also offers us the chance to create new value experiences for companies and their customers. Ivan’s extensive industrial and consulting experience will help us step into unchartered technological waters that drive business growth and help us achieve even stronger global expansion.”

“More importantly it means we can bring wonderful, exciting and immersive experiences to connect people around the world with the organisations they love and rely on to live their lives. Our new member of the management board will implement strategic initiatives even faster, especially new go-to-market and business models based on innovation and technology”, said Silvio Kutić, Chief Executive Officer of Infobip.

One of Ostojić’s main goals will be to further strengthen Infobip’s critical future & market-shaping functions, such as strategy & strategic project office, marketing, Go-to-Market & business model innovation, partnership & alliances, and strategic M&A.

“I am very enthusiastic about leading a team that aims to set long-term Infobip strategy, and accelerate delivery of Infobip`s innovation into hands of our customers. Now that we are entering a new phase of exponential growth there is a huge space in front of Infobip where we can make world-transforming, disruptive new solutions to enable more personalized, faster and more robust communication”, said Ivan Ostojic.

“Today, as a company, we have one of the world’s best technology platforms, and the goal is to make it a key platform for all global companies looking to digitally transform and innovate. In this we see great potential for even stronger growth. Today, advances in technology are happening faster and more often, in combination with increasingly popular tech directions such as Metaverse and artificial intelligence, which Infobip will also explore.”

Ostojic will be based out of Zurich, Switzerland, where he lives. He holds a doctorate in natural sciences from the University of Basel and a master’s degree in management, technology and economics from the Swiss Federal Institute of Technology.

Ostojic is a new name in a series of prominent appointments to Infobip’s management in the last year, which is in line with the company’s strategy of strengthening expertise and bringing rich experience for the coming period during which the company will continue to apply an exponential approach to business.

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.  

With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, COO Roberto Kutić and CTO Izabel Jelenic. 

Recent accolades include: 

The Bank of Punjab (BOP), one of the leading financial institutions in Pakistan has signed an agreement with Infobip Pakistan for offering WhatsApp Banking as an additional communication channel to its customers. Infobip is a global cloud communications powerhouse that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. The agreement was signed by Mr. Zahid Mustafa, Group Chief Consumer & Digital Banking – BOP, and Mr. Safdar Merchant, Country Manager, Infobip Pakistan.

As part of this agreement, Infobip Pakistan will be implementing a fully hosted WhatsApp Business Solution that will assist customers, among other features, to enquire about a product, register for a complaint, trace BOP’s branch, get information about a specific topic, or simply talk to an agent, from anywhere, 24/7 through a chatbot. By acquiring this solution, BOP’s digital presence will not only be strengthened but will also enable BOP to enhance customer experience by offering digital services over the customer’s most preferred communication channel.

Commenting on the launch of this service, Mr. Zahid Mustafa, Group Chief Digital Banking at The Bank of Punjab, said, “Since we are living in an era of digital banking, we believe that WhatsApp Banking will bring great convenience to our customers and enable us to have more customer interactions. We believe that joining hands with Infobip to implement WhatsApp Business Platform is pivotal to our digital strategy. We look forward to a strong partnership and shall work together to deliver the digitization promise to our customers and stakeholders”.

Safder Merchant, Country Manager, Infobip Pakistan expressing his views on the occasion said, “Delivering customer centric services and products represent Infobip’s core commitment to elevating customer journeys through offering fast, simple, and easy to use solutions. We are delighted to partner with BOP on this incredible initiative to help deliver exceptional CX”.

The Bank of Punjab (BOP) head quartered in BOP tower, Main Boulevard Gulberg, Lahore is one of the prominent financial institutions in Pakistan with PACRA Ratings: AA+ Long Term and A1+ Short Term.

With a strong company positioning of “Passion Reborn”, the management of the bank has implemented strategies and policies to carve a distinct position in the marketplace. Fortified with years of banking expertise and driven by the strategic goals set by the bank’s board of directors and senior management. Bank of Punjab has invested in revolutionary technology to have an extensive range of products and services and has emerged as one of the foremost financial institutions in the country, focused on spurring an economic revival by endeavoring to meet the needs of tomorrow as well as today, with an extensive portfolio that encompasses all facets of banking.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.   

With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.  

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards