Vodnjan, Croatia, October 03, 2023 – Global cloud communication platform Infobip launches Experiences, a set of predefined GenAI supporting use cases that helps brands to empower and elevate their businesses results. Starting in Brazil and deployed in the world across other regions in the upcoming months, Infobip Experiences is a new bet of Infobip in Brazil, due to this country’s potential as an emerging economy. Experiences is currently starting with a GenAI assistant, using ChatGPT technology to enhance customer interactions, with the aim of enabling businesses to increase sales, save time, and ensure customer satisfaction.

From a GenAI appointment booking service to an expansive list of use cases that will increase to support a variety of businesses verticals, Infobip Experiences will be first available on WhatsApp. Experiences allows virtual interactions to be personalised, to make them resemble human interactions. By leveraging ChatGPT technology, it’s possible to make communication more comprehensive and humanised. Infobip Experiences can create limitless conversations using the correct tone of voice. All messages are pre-filled by GenAI, and it is possible to choose the ideal style for each platform.

As companies are currently exploring new ways to insert generative AI into their customer engagement suite and offer even more conversational experiences to consumers, further enhancing their journeys, Infobip Experiences was designed to be used in several industries and it will support all of them, such as retail, healthcare, transportation and logistics, tourism, among others.

In practice, Infobip Experiences works as follows: A company which uses Experiences provides data to fuel the AI assistant with content related to its work. From there, you can use this data to define a message style that suits the brand, and the AI assistant can respond to consumer questions with human-like and well-informed conversations. If, however, it is unable to meet the customers’ needs, the inquiry is directed to a human agent.

According to Infobip, 68% of people prefer to make contact or even purchase products via messaging apps. However, 75% of the consumers feel frustrated when customer service is not personalized and brands which introduces a shopping assistant with AI technology can solve that issue very fast. WhatsApp, for instance, stands out in the scenario of conversational commerce via messaging apps with an 80% growth in business interactions in 2022 compared to 2021. In Brazil, the app is also on the list of favourites for interactions with companies. This is one of the reasons why Infobip is introducing its new product in this open and still expanding market.

Ivan Ostojic also commented: “Companies should invest in a system that brings them closer to their target audience and exceeds their expectations. Brazil is a market very receptive to new technologies, making it perfect for implementing Infobip Experiences. Using a system that brings the customer closer to the company is a necessary business strategy capable of generating consistent results. People need to feel that the company cares about their demands and knows how to address them, both in terms of sales and support for other matters. This will improve even more the relationship among brands and their customers, leveraging the CX.”

Learn more about Experiences, by clicking here: /experiences

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

• Infobip named a Leader in the Gartner Magic Quadrant™ for the Communications Platform as a Service (CPaaS) 2023 Report
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
• Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
• Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)
• Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
• Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Vodnjan, Croatia, September 28, 2023 – In the digital age where SMS communication is paramount for businesses worldwide, the rise of bots inflating SMS traffic and creating fake accounts has become a rising concern. To solve this issue, global cloud communications platform Infobip has introduced “Signals,” an innovative solution designed to combat the problems caused by SMS pumping.

“Infobip Signals” employs machine learning to automatically detect and block fraudulent traffic without any interventions from the business. This tool is vital for brands that want to protect their financial resources and maintain a genuine user base by preventing fake accounts that can harm their value.

Available for global adoption now, Infobip Signals underlines Infobip’s commitment to providing innovative solutions for modern communication challenges. All businesses employing SMS in their operations can now shield themselves from potential financial setbacks and reputational damage by including Infobip Signals in their security framework.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

• Infobip named a Leader in the Gartner Magic Quadrant™ for the Communications Platform as a Service (CPaaS) 2023 Report
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
• Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
• Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)
• Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
• Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Vodnjan, Croatia, September 20, 2023 – Global cloud communications platform Infobip has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for CPaaS, Infobip is recognized as a Leader for its overall completeness of vision and ability to execute.

In its Competitive Landscape CPaaS report, Gartner said: “the communications platform as a service market is evolving beyond APIs to encompass the entire customer journey. Existing conversational commerce use cases are broadening to become conversational everything.” In the same report, the analyst recommended CPaaS providers must: “construct customer experience as a service (CXaaS) offerings to target the entire customer life cycle by encompassing not just CPaaS, but also contact center, customer data platform (CDP) and conversational artificial intelligence (CAI), as well as customer journey orchestration.” Gartner also recommended providers: “accelerate time to value for customer experience (CX) by providing tools such as user-friendly templates, ‘solutions in a box’ for advanced use cases, improved visual builders and detailed journey analytics.”

To meet these evolving demands, Infobip recently launched Experiences, a revolutionary generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty, and drive growth. Infobip Experiences enables organizations to orchestrate customer journeys and save time with a library of journey templates from onboarding and engagement to retention and loyalty. Alongside its network of 43 data centers and 9,700 global connections, of which 800 are direct operator connections, customers cite Infobip’s worldwide reach and scale, along with its delivery and latency guarantees, as key differentiators.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.


View a complimentary copy of the report at /analyst-reports/gartner-mq-cpaas-2023.

^{Gartner, “Magic Quadrant for Communications Platform as a Service (CPaaS)” by Lisa Unden-Farboud and Ajit Patankar, 20th September 2023
Gartner, “Competitive Landscape: Communications Platform as a Service report” by Brian Doherty, Daniel O’Connell, Lisa Unden-Farboud, Ajit Patankar, 17 March 2023}

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
• Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
• Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (May 2021)
• Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
• Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Vodnjan, Croatia, 19 September, 2023 – Marking its 12^th successful year and most-attended event, Infobip Shift, the largest developer conference in Southeast Europe, this week brought together the world’s top developers for a forum of cutting-edge conversations and a celebration of startup innovation. Originally the premier developer event in Southeast Europe, Infobip Shift has expanded its global reach by bringing together about 5,000 in-person attendees and more than 10,000 virtual participants from across the globe in the picturesque city of Zadar, Croatia.

On the 18^th and 19^th of September, the global tech community got together for two days of learning, networking, and disruption. The multistage hybrid conference was dedicated to people passionate about software, including developers, founders, industry disruptors, developer relations (DevRel) experts, and global tech giants, including Uber, Microsoft and Amazon.

Continuing its tradition around interactive, engaging and exciting content, attendees had access to a broad range of insights, alongside social events, with topics ranging from machine learning and the emerging artificial intelligence (AI) landscape to the link between developer well-being and performance. Speakers included industry stalwarts from companies such as Akamai, Red Hat, GitHub, and Google, alongside Croatian up-and-coming companies such as Sofascore and ReversingLabs. 

Six uniquely designed stages catered to specialized topics, including AI, DevEx, and Cloud Native technologies. With a dedicated stage and EXPO for Infobip’s Startup Tribe, this year’s conference showcased 20 pioneering startups from across the globe.

The acquisition of Shift Conference in 2021 set the cornerstone for Infobip’s strategic focus on nurturing a global developer-centric community. Since then, Infobip has expanded Shift to become one of the largest developer events in the world, hosting its first US conference in Miami earlier this year.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Vodnjan, Croatia, September 13, 2023 – Global cloud communications platform Infobip has partnered with Spryker, a leading composable commerce platform for sophisticated use cases in B2B Commerce, Enterprise Marketplaces, and Thing Commerce. The collaboration aims to help businesses deliver more personalized shopping experiences, optimize customer engagement, and drive revenue growth.

In today’s fast-paced digital world, consumers crave conversational experiences with their favourite business or brand on their go-to communications channel. Businesses and retailers especially need to be able to provide their customers with a personal experience on the channels (communication media of their preference) they use every day. While partnering with Infobip, Spryker will be able to provide Infobip’s CPaaS and Conversational Experience solutions to their customers across manufacturing, hardware distribution, and automotive industries faster and in a more personalized experience via their digital marketplace. These top organizations can now access the marketplace via conversational touchpoints, such as push notifications and chatbots.

Coinciding with their partnership, Spryker and Infobip have revealed six trends for retailers to boost revenues using Composable Commerce, Conversational Experiences and Artificial Intelligence (AI): 

Manishi Singh, SVP of App Composition Platform at Spryker, said: “We are thrilled to partner with Infobip, a leading omnichannel communication solutions provider. This collaboration amplifies our commitment to empowering digital businesses to reach their goals more efficiently through composable commerce. By leveraging Infobip’s capabilities, we will enable businesses to deliver more personalized shopping experiences, optimize customer engagement, and drive new and increased revenue growth. Together, with Spryker’s composable platform designed specifically for sophisticated transactions, our customers will be able to adapt, grow and differentiate in a challenging and ever-changing market.”

Manishi Singh concluded: “By embracing personalization, omnichannel integration, and an agile technology infrastructure through composable commerce, businesses can enhance their revenue results for upcoming shopping seasons. These practices empower businesses to provide exceptional customer experiences, optimize their sales channels, and quickly adapt to market dynamics, ultimately driving growth and profitability.”

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Spryker is the leading composable commerce platform for enterprises with sophisticated business models to enable growth, innovation, and differentiation. Designed specifically for sophisticated transactional business, Spryker’s easy-to-use, headless, API-first model offers a best-of-breed approach that provides businesses the flexibility to adapt, scale, and quickly go to market while facilitating faster time-to-value throughout their digital transformation journey. As a global platform leader for B2B and B2C Enterprise Marketplaces, Thing Commerce, and Unified Commerce, Spryker has empowered 150+ global enterprise customers worldwide and is trusted by brands such as ALDI, Siemens, Hilti, and Ricoh. Spryker is a privately held technology company headquartered in Berlin and New York backed by world class investors such as TCV, One Peak Partners, ProjectA, Cherry Ventures, and Maverick Capital. Learn more at spryker.com.

Vodnjan, Croatia, September 13, 2023 – Global cloud communications platform Infobip is elated to announce that its Development Relations team has emerged victorious, winning not one but two prestigious awards at the esteemed DevRel Awards at DevRelCon London 2023. This achievement reflects Infobip’s unwavering dedication to excellence in the Developer Relations field.

The first award, secured in the ‘Best Regional DevRel Program’ category, celebrates Infobip’s successful African Developer Meetups initiative, known as Infobip Connect, project led by Marijan Čipčić, Tech Community Manager. These events have swiftly garnered acclaim for their pivotal role in nurturing developer communities and facilitating knowledge exchange. Infobip Connect has expanded its reach far beyond Africa, hosting events in prominent European cities such as Amsterdam, Berlin, and London.

The second triumph, being recognised as the ‘Best DevRel Program Overall’, serves as a resounding endorsement of Infobip’s Developer Relations program led by Julia Biro. It highlights the team’s achievements and advancements in 2023, elevating its status to that of the DevRel industry’s elite worldwide.

“We are beyond grateful and humbled to be recognised,” remarked Julia Biro, Head of Developer Relations at Infobip. “I’m incredibly  proud of my team for their extensive dedication to the developer community and for building the best developer experience Infobip has to offer. This recognition further solidifies Infobip’s commitment to place developers front and centre.”

“Infobip’s dual triumph in these prestigious categories underscores its relentless commitment to empowering developers and nurturing vibrant communities on a global scale. “ said Nikola Pavešić, Director of Developer Relations and Startups at Infobip.

Following a triumphant stint in Miami earlier this year, Shift Conference returns to Zadar on September 18th and 19th, 2023, with an expected attendance of around 5000.

Pavešić continued, “This year’s event is poised to reinforce why Shift stands as Europe’s premier developer conference, underscoring its reputation as an essential gathering for professionals in the industry. Boasting a diverse agenda filled with captivating workshops and enlightening talks, alongside ample networking opportunities to engage with brilliant minds in one location, I am confident that this edition will be another unforgettable event.”

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Vodnjan, Croatia, September 07, 2023 – Global cloud communications platform Infobip has launched a Click-to-chat ad analytics for brands and marketing professionals who seek to harness the power of social media advertising and messaging in one platform.

The move enables marketing professionals to combine ads from Facebook and Instagram with WhatsApp, Messenger, or Instagram Direct messaging to increase conversions and return on ad spend (ROAS). Marketing professionals can also gain deeper insights into customer behaviour, integrate advertising and messaging analytics, and make data-driven campaign improvements.

Research from Infobip shows the rapid growth of customer interactions on chat apps such as WhatsApp and social media channels such as Instagram, including a 73% increase in WhatsApp interactions in 2022 compared to 2021. But businesses and brands looking to integrate advertising efforts across Facebook, Instagram, and WhatsApp must ensure they can optimize campaigns.

Infobip now offers analytics for ads that click to chat, an ad format available on Facebook and Instagram, including feeds, stories, and the Facebook Marketplace. The solution allows businesses to create ad campaigns that encourage the target audience to send them a message on WhatsApp, Messenger, or Instagram Direct. Once an ad is set, launched in the Facebook ad manager, and connected to the chat app, businesses can see a range of data, including conversion tracking on the web or mobile app, post-purchase experience, or abandoned cart recovery. Brands gain insights on the end-to-end marketing funnel, from the number of impressions in the Facebook feed to the number of conversions and ROAS of each campaign.

Infobip’s Click-to-chat ad analytics provides a holistic view of the entire customer journey, from ad engagement to conversion, empowering businesses with essential behavioural data. These are critical insights for digital marketing agencies, enterprises, and SMBs across industries including, retail & eCommerce, finance, and transportation & logistics.

The solution can be utilized through all Infobip cloud Software as a Service (SaaS) applications, including Answers – Chatbot building platform – to set up a chatbot that will handle queries, Conversations – Cloud contact center solution – to transfer the chat to an agent if the queries get too complicated for the bot to handle, People – Customer data platform – will take care of storing all collected data, and Moments – customer engagement platform – will help you tackle the customers through marketing broadcasts based on collected analytics.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
• Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
• Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (May 2021)
• Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
• Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Vodnjan, Croatia, July 12, 2023 – Global cloud communications platform Infobip has launched Experiences, a revolutionary new generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty, and drive business growth. Infobip Experiences helps organizations save time with a library of AI-powered journey templates from onboarding and engagement to retention and loyalty, personalized to suit business needs.

Infobip’s research shows that consumers increasingly want a conversation with a business or brand on their preferred communications channel. Infobip Experiences helps firms do this by providing conversational journey templates that solve pain points and delight customers.

Infobip Experiences provides seamless integrations where businesses can connect their existing technology stack in a few clicks. As a result, firms benefit from quicker journey creation and orchestration along with a connected view of the customer experience. The new product provides valuable insights into conversational journeys with robust analytics and reporting capabilities. Businesses can track consumer behavior, measure performance metrics, and identify areas for improvement. Organizations can optimize their conversational experiences with data-driven insights to drive better results and deliver exceptional customer satisfaction.

Experiences will be available for businesses across many sectors, including e-commerce, sport and entertainment, healthcare, financial services, travel and hospitality, transport and logistics, production and manufacturing, and telecoms. Over time, examples include use cases relevant to specific verticals like back-in stock and product return for retail, or use cases relevant across verticals like meeting organizer and location-based messaging.

Experiences is part of the portfolio of Infobip software-as-a-service customer engagement solutions that will go through a major AI upgrade later this month.

 
Experiences draws on Infobip’s first-place ranking in Juniper Research’s Conversational Commerce Competitor Leaderboard. Outperforming all its competitors, Juniper Research recognizes Infobip as a “market leader that is constantly evolving”, evidenced by its acquisitions and the onboarding of new platforms, such as WeChat. Noting Infobip’s ability to support many global channels, including RCS, WhatsApp, and Messenger as well as regional ones such as WeChat, KakaoTalk, and LINE, Juniper says Infobip is well placed to “capitalize on the conversational commerce market”, which Experiences enables Infobip and its customers to do.

Juniper Research commented: “Whilst supporting a sufficient number of communication channels is no longer enough to ensure the success of the conversational commerce experience, Infobip’s ability to embed additional value-added services, such as generative AI, QR codes, and diverse payment options, into its platform creates depth with these existing communication channels”. This increased depth enhances the conversational commerce customer experience and secures Infobip’s first place in Juniper Research’s Conversational Commerce Competitor Leaderboard 2022.

AI-powered Experiences closely follows Infobip’s collaboration with leading digital insurance company LAQO, to help the insurance firm become among the first to adopt a GPT-enabled digital assistant for customer support. Using Infobip’s market-leading conversational platform, LAQO GPT offers its clients fast, accessible, and always-on customer support, creating a conversational customer journey to improve the experience and boost satisfaction.

Infobip Experiences will be available for free during its beta phase. With Experiences in place, businesses do not need to purchase Infobip’s communications platform or professional services initially. For more information about Infobip Experiences or to sign up for the BETA version, please visit /experiences.

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
• Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
• Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)
• Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
• Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards