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RCS

Engage via rich, branded, conversational RCS messaging

Take messaging into the future and interact in a never-before seen way with RCS messaging that comes native on customer phones. 

A rich feature set that allows you to create branded messages incorporating multimedia, suggested reply buttons, and develop a relationship through two-way communications possibilities that come native on customer phones. 

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RCS
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  • BRANDING

    Branded RCS business messaging that comes native on customer phones

    • Keep your messages aligned with your brand by embedding RCS-enabled brand elements such as your logo, brand name, images, carousels, and more. From sender name to the colors on screen, we make it simple for you to embed and integrate branding every time you engage with your customers.
  • REACH

    Enrich existing relationships – no extra opt-ins required

    • Seamlessly extend your existing SMS or voice customer reach to RCS with no additional opt-ins, username-number matching, or other processes. With a single interface that offers the largest RCS coverage in the world today, it’s no wonder that Infobip RCS is trusted by some of the world’s biggest brands.
  • TRUE METRICS

    True metrics on messaging performance

    • Verify if your customers have seen your message, and understand how they are responding and interacting with detailed campaign metrics to fine tune your activities accordingly.
  • SUGGESTED REPLIES

    Embedded clickable buttons for easy responses

    • Rich Communications Services can boost message response rates dramatically by letting users respond with a single tap of a button embedded within the message. Our RCS solution allows you to incorporate a range of customized, predefined reply buttons into your communications.
  • RICH CONTENT

    Chat with your customers using rich two-way content

    • Build meaningful relationships with your customers through conversational communications. Make full use of RCS rich content capabilities by exchanging text, images, audio and video files, documents, and location information through our platform.
  • 01 BRANDING
    Branded RCS business messaging that comes native on customer phones
  • 02 REACH
    Enrich existing relationships – no extra opt-ins required
  • 03 TRUE METRICS
    True metrics on messaging performance
  • 04 SUGGESTED REPLIES
    Embedded clickable buttons for easy responses
  • 05 RICH CONTENT
    Chat with your customers using rich two-way content

Find out how RCS is redefining B2B communications

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  • For Club Comex, RCS has been a new experience of communication to our end customers, and gave them clear ideas of inspiration, color and product, through photos, videos and interactive buttons so that our Club Comex customers can easily understand our value proposition.

    Rebeca Gonzalez Huerta
    Senior Marketing Manager Loyalty and CRM at Club Comex

  • Infobip’s enablement of RCS allows for responsive 2-way communications imperative to our students and prospects. Being an online university, our students may be time zones apart, and it is important communicating over the channels our students use and prefer. We take advantage of RCS to publicize, in an innovative way, the new academic programs that we incorporate into our offer to boost their professional development.

    Ana Gabriela Barrera Garcia
    Inbound Marketing Coordinator at UTEL University

  • Our first RCS campaign resulted in 23 percent higher sales than our SMS outreach. A few of our stores actually sold out of our vegan pizza. It shows that RCS offers a more engaging experience to our customers. Furthermore, the interactive, branded content and images are very appealing, and it allows us to broaden our offer by giving customers choices. The customer ultimately feels more in control, and Papa John’s can deliver a better service.

    Giles Codd
    Marketing Director at Papa John’s (GB) Ltd.

  • One of our pillars for new projects and initiatives is precisely to value innovation and differentiated experiences. We believe that RCS will be an important relationship channel for all consumers, valuing the personalization and quality of communication.

    Renato Ciuchini
    Head of Strategy and Transformation at TIM Brasil

  • With RCS we can offer broader communication for our users, as well as a rich experience. We see the launch for the Brazilian market with great hopes and positivity.

    Rodrigo Shimizu
    Director of B2B Marketing at Oi

  • With this new channel, companies will have a new option to use to get closer to their audiences that also allows a more interactive, agile, and safe experience for customers – all of which are powerful pillars for Vivo in all performances.

    Suzzy Cipriano
    Director of Vivo’s Terra e Vivo Ads

  • We are excited to bring RCS Business Messaging to market together with our trusted partner, Infobip.

    Gabriel Portugal
    Head of Business Development and Advertising at Claro Brasil

  • We are pleased to have Infobip a part of our RCS Business Messaging program, working closely with businesses and carriers around the world to provide their customers with upgraded experiences directly from Messages.

    Alexandre Allemand
    Business Development Manager at Google

  • Over our multiple joint activities in the journey to bring RCS to market, Infobip has proven to be a key partner to help us energize both operators and brands.

    Guillaume Le Mener
    SVP GM Enterprise Business Unit at Mavenir

  • Increase conversion rates

    Send behavior-triggered messages as videos, gifs, images, or links to communicate your offers in new and engaging formats.

  • Offload customer support

    Introduce automated, real-time, 24/7 customer assistance using a chatbot.

  • Increase customer satisfaction

    Reduce customer complaints with time-critical notifications sent to customers over the channel they use.

  • Improve customer account security

    Keep customer accounts safe through the whole customer journey with secure, fast, and successful user authentication with one time PINs.

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The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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    • Discover more about RCS business messaging

    Engage via rich, branded, conversational RCS business messaging

    Take messaging into the future and interact in a never-before seen way with RCS messaging that comes native on customer phones.

    Contact an Expert
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