RCS use cases and examples

Based on customer data, you can send tailored educational messages to specific groups that would benefit the most and guide new customers through setup and core features with interactive RCS tutorials. They can learn at their own pace, reviewing RCS messages whenever convenient.

You can also track engagement with your educational RCS messages to see which topics and formats perform best. Improved customer understanding of your products or services often leads to increased satisfaction and reduced support inquiries.

RCS is perfect for sending limited-time offers or exclusive discounts to your loyalty members, creating a sense of urgency and driving sales.

Use customer data to send highly personalized rewards, promotions, and point balance updates tailored to their preferences and shopping behavior. Make your loyalty program fun by incorporating gamification elements like challenges, progress bars, and rewards revealed via interactive elements.

RCS lets you generate buzz before the event through polls, teasers, or behind-the-scenes content related to the event.

Keeping all essential event details (date, time, location, dress code) accessible within the RCS messages makes it easy for guests to find the relevant information and indicate their attendance, simplifying the RSVP process for guests and organizers.

RCS allows passengers to add their boarding pass directly to Google Wallet using the messaging app. This eliminates the need for screenshots or printouts.

Keeping all essential event details (date, time, location, dress code) accessible within the RCS messages makes it easy for guests to find the relevant information and indicate their attendance, simplifying the RSVP process for guests and organizers.

RCS can integrate with inventory management systems, automatically triggering return labels and refunds and minimizing manual work for your staff.

Customers can share images or videos of the issue with the product, aiding in faster diagnosis and potential resolution without needing a return.

Embedding payment options directly within the RCS message makes payment a one-click process. Customers can quickly request payment plans or extensions, ask questions about their bills, dispute charges, or request payment arrangements.