The Power of Speech
Boost customer satisfaction with the power of secure voice communication.
WEB AND IN-APP CALLS
Real-time audio and video communication
Communicate over the web and in apps quickly and securely, with Web Real-Time Communications (WebRTC) technology – the communication standard for more than a billion devices.
NUMBER MASKING
Safeguard platform users’ privacy
Help buyers and sellers connect, keeping communications on-platform, while safeguarding users’ privacy with our number anonymization service. Calls are completed accurately and fast, thanks to our powerful platform and worldwide presence.
IVR
Interactive voice response
Automate inbound and outbound voice-based processes with our powerful Interactive Voice Response (IVR) service. Our platform’s range of capabilities allows you to streamline the call experience – whether you’re collecting feedback, responding to customer queries professionally, or directing callers to the right person.
SIP TRUNKING
High-definition voice-first experiences
No lag, no jitter, no echo, no static. Reach customers around the globe, with high-quality next-generation voice experiences. Underpinned by optimized connections, a carrier-grade SIP Trunk with a presence in every major global center, and 24/7 direct access to carrier-grade networks around the world.
RECORDING
Store recorded customer conversations
Record voice and video communication with your customers and hold onto your conversations, for whenever you may need them.
CLICK-TO-CALL
Embed voice capabilities into your website or mobile app
Make it easy for users to reach a friendly voice, with no calling charges. Use click-to-call to let customers receive call-backs from sales representatives or agents from within your website or app environment.
INFOBIP CONVERSATIONS
Add voice to your contact centre
Manage voice conversations from a unified workspace where your team can view conversation data history and access customer data, message templates, and more. A solution that’s fast to implement and simple to use.
INFOBIP MOMENTS
Add voice to your customer engagement hub
Add a human touch to your communications with voice, thanks to our omnichannel customer engagement hub. Build lasting relationships with personalized messaging and smart automation – across the channels your customers prefer.