Vodnjan, Croatia, November 23, 2022 – New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating the growing importance of conversational experiences. Infobip’s data shows an 80% and 62% increase in WhatsApp and rich communication services (RCS) interactions respectively in the first half of 2022 compared to the same period in 2021.

Customers now have access to more channels and devices than ever before. Whether for marketing, support, or sales, they increasingly want conversational experiences with a business or brand on their preferred channel. But organizations may struggle to keep up with such preferences and provide the experience customers have come to expect without the right omnichannel communications in place.

To help businesses understand changing habits, Infobip analyzed more than 153 billion communications interactions on its platform from the first half of 2022 compared to the same period in 2021.

The analysis reveals several trends in customer communications. First, customer communications today are more digital than ever, with a 68% increase in interactions across all digital channels. Second, alongside the growth in chat app interactions, some 99% of customer support and chatbot interactions are now on WhatsApp.

However, while newer channels are gaining momentum, the data shows the continued growth of more traditional channels, such as SMS and email. Interactions on these channels increased by 75% and 91% respectively with Infobip seeing emerging uses around timely alerts and security solutions such as two-factor authentication.

Infobip also finds that many sectors also reflect the same trends. For instance:

Infobip’s data shows the growth in chat apps has given rise to newer use cases such as conversational commerce, where messaging and eCommerce meet to enable better customer experiences and superior results for businesses.

Ivan Ostojić, Chief Business Officer at Infobip, said: “Our data reveals how conversational customer experiences are quickly becoming the new normal. Customers don’t want a one-way interaction with a brand. They want a conversation – whether for support, sales, or marketing. But, as our data shows, to meet customer needs, businesses and brands must first embed global real-time omnichannel communications. When omnichannel communications are in place, businesses can create meaningful relationships with their customers on their preferred channel at any point in their journey, helping boost loyalty and ultimately sales.”

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices worldwide. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)

Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)

Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)

Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Vodnjan, Croatia – November 21, 2022: Infobip, the most connected global cloud communication platform, collaborated with IUTD Studios to launch an innovative, limited edition NFT hoodie. In cooperation with young Canadian-Croatian designer, Joshua Čirjak, Infobip enters the street fashion game, becoming one of the first in the tech industry to do so.

Along with the organization of Infobip’s Shift and the acquisition of the leading SEE tech-business magazine Netokracija, Infobip continues to make strides in reaching out to the developer and tech community by entering street fashion. And hence the launch of the Infobip Worldwide hoodie – a perfect statement piece where fashion meets tech.

“Developers love hoodies, I would even say it’s their favorite fashion piece. Although almost every tech company has its merchandise – hoodies, t-shirts or even socks. At Infobip, we decided to make a well-designed and limited-edition fashion piece – in short, a hoodie that people would want to wear with pride, and thus the idea of a collaboration with IUTD Studios was born. As we are among the first to do such a thing in the tech industry, so decided that a hoodie without tech was not worth making, so we added technology by integrating them with NFT tech to make them alive in the digital world,” Ivan Burazin Infobip’s Chief Developer Experience Officer.

Thanks to a built-in reader, each of the 300 fashion pieces are unique and authentic. They can be verified by scanning the NFC tag with a smartphone. The Infobip Worldwide hoodie is inspired by Infobip’s mission to connect people globally. It shows the growth and presence of the company in over 70 cities around the world by listing it on the back of the hoodie.

“Also, along with the hoodie, we created a set of special accessories – pins. Each pin represents one of Infobip’s global locations. With this, we wanted people all over the world to be able to collect and combine pins on their hoodies and thus give them an additional dimension of uniqueness,” said Burazin.

IUTD (I Used to Dream) Studios is a trending design studio started by the young Croatian designer, Joshua Čirjak, who previously collaborated with celebrities and global brands for whom he made designer clothing. In cooperation with Infobip, he has successfully combined modern technology and his famous design.

“My idea was to create a hoodie that is alive, has a heart and is unique. Each hoodie also features a built-in NFC tag that enables the owner to possess it in both parallel worlds in which we live – physical and digital. It is a great honor for me to cooperate with Infobip. I am extremely grateful that together we managed to do something extraordinary and innovative,” said Joshua Čirjak, Creative Director at IUTD Studios.

“Every future buyer of the Infobip Worldwide hoodie will be asked for their Polygon address prior to completing the purchase. Once they receive the hoodie, they will be able to claim their NFT by touching the NFC tag, after which the option to add it to their digital wallet opens. There are no payments needed (also known as “gas fees”) for the owner of the Infobip Worldwide hoodie, as Infobip’s backend service will create or “mint” the NFT for them and after adding it to the wallet, anyone can touch the NFC of the hoodie and automatically check the authenticity via OpenSea.” said Marko Marinovic, CTO of Blank the company Infobip tapped to create the technology.

All information about the limited series of IUTD Studios x Infobip hoodies, as well as personalized accessories, will be available on the website.

ENDS

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking ReportBest CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

November 17, 2022 Infobip, a global cloud communications platform, has integrated with Dialogflow, Google Cloud’s artificial intelligence (AI)-powered chatbot building platform, to provide enhanced messaging capabilities for Dialogflow customers. The integration leverages Conversations, Infobip’s cloud contact center platform, and WhatsApp for Business, to provide rich and meaningful customer messaging. This integration is designed to help improve satisfaction and reduce demand on customer service agents.

Organizations increasingly want to connect with companies using their preferred channels of communication. Responding to this trend, Google Cloud Dialogflow now offers access to WhatsApp through Infobip’s cloud contact center solution Conversations, helping improve user satisfaction and retention. In addition, the integration enables Dialogflow customers to scale their operations and customer communications globally, through a single platform.

As a globally connected cloud communications platform, Infobip is an excellent partner for leading businesses such as Google Cloud. This partnership leverages Infobip’s experience in creating rich messaging journeys and is part of Infobip’s strategy to build a global omnichannel communications ecosystem. Infobip provides the tools partners and clients require to meet the needs of their customers across any channel, removing the need for multiple platforms or pieces of software. This approach simplifies communication channel management and creates a win-win for partners and clients to better support businesses as they reinvent how they communicate with their customers.

Dialogflow is a life-like, conversational AI chatbot. It supports rich, intuitive, natural customer conversations, powered by Google Cloud’s AI engine. Dialogflow enables businesses to build conversational apps quickly, reducing deployment time from days to minutes, and has been developed to help enterprises with global scalability.

Veselin Vukovic, VP of Strategic Partnerships at Infobip, said: “More and more customers would prefer to message a business than make a call. Businesses need to be where their customers are, which is why we’ve integrated with Google Cloud Dialogflow to offer clients access to Conversations, our cloud contact center platform, and WhatsApp for Business. By enabling our clients and partners to add real-time communications features to their applications without needing to build the infrastructure, we help accelerate the pace of innovation while generating truly engaging customer experiences. Google Cloud’s like-minded approach to technology and innovation makes them a perfect partner for Infobip and we hope to continue working alongside them.”

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices worldwide. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)

Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)

Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)

Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Infobip’s market-leading omnichannel communications platform is now available on the ServiceNow Store, helping clients connect with customers on their preferred channels

October 11, 2022 – Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow® Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction.

Business messaging continues to gain popularity, reaching 2.7 trillion messages globally in 2020, according to Juniper Research. Through this integration, ServiceNow customers can access Infobip’s market-leading omnichannel communications platform, as ranked by tech analyst Omdia. Infobip’s messaging solution for ServiceNow enables businesses to deliver one-to-one conversational customer and employee service and support using their preferred channels, including SMS and WhatsApp. The integration delivers frictionless customer experiences that reaches customers where they are.

The benefits of conversational messaging are clear. Previous Infobip clients have been able to reduce contact center costs by up to ten times while increasing net promoter scores by nearly 20 percent. Others have been able to scale quickly and speed-up sales by around six times.

Conversational messaging expedites communication and helps resolve customer and employee issues more quickly, unlocking employee and company productivity. The integration reduces costs by automating some interactions. For example, by handling customer service requests through messaging, agents can process five to 10 times the number compared to a phone-based service, as recorded in previous Infobip use cases.

Veselin Vuković, VP Strategic Partnerships at Infobip, said: “Creating connected customer experiences is at the heart of what Infobip does. By leveraging the world’s most connected communications platform, we help partners and their clients unlock new revenue streams and drive loyalty and ultimately growth. Our integration in the ServiceNow Store extends our commitment to the ServiceNow community and enables customers to reap the benefits of rich, conversational channels.”

The integration helps extend the reach of Infobip’s omnichannel communications platform. It also provides ServiceNow customers with access to Infobip’s more than 700 direct carrier relationships globally along with a wide range of channels through a single platform.

Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure, and reliable way.

ENDS

About Infobip

  Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices worldwide. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include: 

Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022) 

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022) 

Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021) 

Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)  

Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report 

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards 

Southeast Europe’s largest developer conference brings together the world’s top developers

Event supports Infobip’s strategy of putting developers front and centre of growth

Croatia, September 21, 2022 – Infobip Shift, the largest developer conference in Southeast Europe, this week brought together the world’s top developers for Infobip Shift 2022. On 19th and 20th September over 4,000 attendees congregated in the coastal city of Zadar, Croatia to hear from more than 60 speakers from across the tech sector. This year marked the technology conference’s 11th and largest ever event, and the second since Shift Conference was acquired by global cloud communications platform Infobip.

The two-day, multistage hybrid conference was dedicated to people passionate about software, including developers, founders, industry disruptors, developer relations (DevRel) experts, and global tech giants. Attendees had access to a broad range of interactive, engaging and exciting content, alongside social events, with topics ranging from blockchain, crypto currencies and NFTs, to the state of web User Interface.

The eventcomprised of six stages, with the circular main stage splitting into three separate, smaller stages. Stages are also dedicated to Web3, Cloud Native and Infobip’s Startup Tribe, which brings together the world’s most innovative startups to help fast track their growth and development. Speakers included representatives from global tech giants such as Microsoft, Google, and Cisco, alongside global tech stars such as Charity Majors, CTO at Honeycomb, Hakon Wium Lie, the father of programming language CSS, Kent C. Dodds, co-founder of Remix.run, Tejas Kumar from Xata.io, and Kitze, creator of Sizzy.

Infobip acquired Shift Conference in 2021 marking a strategic move to put developers front and center of its growth strategy. Following the acquisition, Infobip appointed Shift’s founder and CEO, Ivan Burazin as Chief Developer Experience Officer. The acquisition supports his vision for the conference to become one of the largest developer events in the world, and provides the resources for Infobip Shift to expand globally. The following year Infobip acquired business tech magazine Netokracija, to provide best-in-class content for the developer community and further cement its developer-led approach.

Ivan Burazin, Infobip’s Chief Developer Experience Officer, and Infobip Shift’s founder: ”Infobip Shift 2022 has once again proved itself to be a central event for the global developer community. This year’s event was a huge success, exceeding previous years in terms of the level of the event production and customer experience, and laying the foundations for continued growth and international expansion. It was our biggest year yet, with more than 4,000 people attending, over 40% of whom came from outside of Croatia.”

“Developers are the creators of the future, and we see them as one of the key levers for exponential growth at Infobip. Our Developer Relations strategy is focussed on supporting developers globally, providing them with a superior developer experience by creating expert content, alongside easy to use software development kits, understandable API documentation and an unrivalled developer experience.”

-ENDS-

About Infobip 

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices worldwide. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)

Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)

Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021) 

Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

US-based tech and finance leaders eyeing Croatia as the next European Silicon Valley

16 Croatian startups included in the Scale|Croatia mentorship program now have access to the best tech and financial experts advising them on the development of their businesses

Croatia, August 30, 2022 – US-based Google and Goldman Sachs today announced a new partnership with Infobip to launch an innovative mentorship program for startups from Croatia, the youngest EU member state with a population of more than 4 million. The country already has created its first two unicorns and its potent startup community is increasingly standing out in the Southeastern Europe region, and within the EU. Infobip, the leading global cloud communications platform, is one of the examples of a successful startup that started in small Croatia and reached unicorn status.

Google and Goldman Sachs recognized Infobip as a leader in the tech ecosystem in Croatia and the region. The Scale|Croatia joint mentorship program is open to all Croatian-based startups from Infobip’s Startup Tribe program. In the first year of Scale|Croatia, founders from 16 Croatian startups have received access to a 4-month mentorship program, enabling even faster and better-quality development and scaling of their businesses.

“Jigsaw is honored to participate in the Scale|Croatia mentorship program to further develop the tech ecosystem in this emerging European hub. We look forward to continuing to partner with emerging leaders of innovative companies in the region,” said Scott Carpenter, Director at Google Jigsaw.

Startup founders will get dedicated mentors from Google and Goldman Sachs with whom they can consult on various aspects of business development – product development, fundraising, marketing, sales and other fields.

“We decided to pilot this project with Croatian startups as we noticed a pattern of almost unlikely – but outstanding success stories. The data shows remarkable results for the up-and-coming Croatian tech sector. Croatia seems to be on a path that’s very similar to Estonia and Israel in the earlier days of their ecosystem, so the timing to engage with this particular group of young entrepreneurs feels very opportune“, said Jared Cohen, Co-Head of Applied Innovation and President of Global Affairs at Goldman Sachs.

Among the 16 startups from Croatia, Osijek-based Orqa stands out – a world leader in developing FPV goggles for drone pilots, and other startups developing products.

“We are very pleased that through Scale|Croatia we can help Croatian startups to more easily reach global leaders such as Google and Goldman Sachs. The fact that such large companies recognized the potential of our startup ecosystem is validation for us at Infobip, but also an important honor for the tech sector in Croatia, which positions itself as a new European tech hub, the European Silicon Valley alike. I wish much luck to all startups in the program and I am convinced that they will use all the opportunities it brings them,” concluded Nikola Pavešić, Director of Startups at Infobip.

The program was launched in June with an on-site event in New York City, attended by the majority of the 16 startup founders. The on-site kick-off was held in both Offices of Goldman Sachs and Google, where participants had an opportunity to listen to experienced speakers from both companies.

“The program opened access to a completely new level of expertise for Croatian startups, which unfortunately cannot be found at home. To be specific, we found it extremely useful to gauge the experience of Google in the field of product management, as well as the experience that Goldman Sachs has in listing tech companies on world stock exchanges. We are extremely grateful to Infobip and the Infobip Startup Tribe for everything they are doing for the regional startup ecosystem, and I hope that other large local companies will be inspired by this”, said Srđan Kovačević, co-founder and CEO of Orqa.

Currently, the startups are halfway through the program, and positive results have already been reported. The Scale series, if proves successful with the Croatia edition, it will serve as a blueprint for other regions across the globe as well.

“We are very pleased that, through the Scale|Croatia, we can help domestic startups reach global leaders such as Google and Goldman Sachs, which ten years ago – when I was personally running my startup, was nearly impossible. Now with programs like this, this is no longer the case, and I am extremely proud that we at Infobip now serve as a bridge for all startups in the region to connect to the world’s center of the tech industry”, concluded Ivan Burazin, Chief Developer Experience Officer at Infobip.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)

Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)

Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)

Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Integration helps HubSpot’s clients connect with their customers on the right channel at the right time to increase loyalty

London Aug 23, 2022 – Infobip, the global cloud communications platform, has built an integration with CRM platform HubSpot to provide WhatsApp and SMS messaging for HubSpot’s clients. The integration, available in HubSpot’s App Marketplace, enables its clients to connect with customers using their preferred communication channel, to deliver a great customer experience and boost engagement and sales.

Numerous studies show that customers would rather message a business than call and many expect business messaging to become even more popular in the future. Responding to its clients’ needs, HubSpot wanted to offer the best omnichannel experience. Now HubSpot’s clients can access Infobip’s market-leading omnichannel communications platform, as ranked by tech analyst Omdia.

By syncing Infobip’s WhatsApp and SMS channels with HubSpot, businesses can send automated messages and updates to deliver faster and more efficient communication. Businesses can accelerate sales by automating the sharing of payment links and generate automated support messages to deliver faster customer support. They can also offer enhanced security by providing verification and authentication codes to customers during login via fast and secure WhatsApp or SMS.

The integration is part of Infobip’s strategy to help Software-as-a-Service (SaaS) providers access a market-leading Communication Platform-as-a-Service (CPaaS), supporting businesses as they reinvent how they communicate with customers.

Scott Brinker, VP of Platform Ecosystem at HubSpot, said: “Our clients want to be able to interact with their customers on the right channel at the right time. With the Infobip integration, our customers now have access to market-leading customer communications over WhatsApp and SMS, helping them to enhance engagement, increase loyalty and ultimately drive sales.”

Veselin Vukovic, VP of Strategic Partnerships at Infobip, said: “More and more customers want to message a business than make a call. Businesses need to be where their customers are, which is why we’ve built an integration with HubSpot to offer its customers access to our best-in-class communications platform that provides a comprehensive range of capabilities and features. Our integration with HubSpot demonstrates our commitment to building connected customer experiences.”

HubSpot App Partners are independent software vendors who have built an integration with HubSpot and been accepted to the App Marketplace. HubSpot’s App Partner Program is an ecosystem of valuable third-party integrations. App Partners comply with a set of requirements.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)

Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)

Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021)

Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report

Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Grow your SMS market share in some of Europe’s biggest markets – Italy, Poland, Romania, Denmark, Czech Republic, Slovakia, France, Spain, Portugal and Germany with Infobip’s new wholesale pricing.

The digital infrastructure and modernization in Europe has made the continent a prime location for unlocking the value of business messaging. 

Infobip’s unrivalled connectivity and operator connections boosted by our new wholesale pricing plan for these countries is everything you need to grow your market share.

We’re making this unique opportunity available to all with an attractive pricing that has been reduced by up to 15%. The offer combined with proven technology makes it even more imperative for wholesale customers to act now and take advantage of the business messaging opportunities in these markets.

As a cloud communications leader, at Infobip, we bring you our global expertise with best-in-class use cases along with local insights that will empower you within the region.

Global and local compliance: Trust and security is at the heart of what we do. Our wholesale offering comes along with the assurance of being GDPR compliant combined with SMS regulations in each country. Therefore, ensuring you are compliant at all times.

Leaders in CPaaS: According to the latest report “Omdia Universe: CpaaS Platform Providers 22-23” Infobip is a consistently high-performing vendors and rated as a leader, with all its category scores ranging from 75% to 92%. We have also been a leading SMS aggregator and connectivity services provider, with robust communications network credentials, rated at 82% when it comes to connectivity services.

High connectivity: Ownership and access to communications networks is essential to provide high-quality CPaaS capabilities on a global scale, and Infobip has the capacity to reach more than seven billion mobile devices and “things” and is directly connected to over 700 operator networks in more than 190 countries.High delivery: We have invested in other network infrastructure, contributing to our ability to deliver communication traffic at low latency and high quality, which is essential for time-sensitive traffic such as that associated with enterprises’ communications with customers. This includes direct connectivity to telco networks, local infrastructure (e.g., we have more than 40 data centers).

Global expansion: We have further expanded our communication network and capabilities in 2020 and 2021 with the acquisitions of US-based messaging provider OpenMarket as well as the global VoIP provider Peerless Network; the acquisition of SMS firewall vendor Anam Technologies strengthened our position in the SMS firewall market: offering a solution that combats SMS fraud and vulnerabilities at a network level, Infobip CpaaS reassures that the SMS channel is as clean as possible.

Don’t miss the chance to keep delivering unmatched communication solutions to your clients with a CPaaS leader: reach out to [email protected] today for pricing info and offer details.

Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries

Vodnjan, Croatia & Seattle, USA – 27 July 2022: Infobip, the global cloud communications platform, has completed the purchase of global Voice over Internet Protocol (VoIP) provider Peerless Network, having received federal and state level regulatory approvals. The acquisition enhances Infobip’s presence in the U.S. and enables the firm to expand its voice offering worldwide, creating a global one-stop shop for omnichannel communications. The value of the deal is around $200 million.

As a result of the deal, Infobip’s clients can now access the U.S. market through Peerless Network, whose nationwide voice network covers 98% of Americans across 49 states. In addition, Infobip now offers Peerless Network’s client’s access to its market-leading communications platform-as-a-service (CPaaS), helping them broaden their omnichannel capabilities and connect with their customers globally at scale.

“With 57% of U.S. companies already using CPaaS, Infobip’s acquisition of Peerless Network enables the firm to immediately increase both its coverage and capabilities,” said Courtney Munroe, research vice president and analyst, at IDC. “A strong U.S. presence adds to Infobip’s key differentiators including its broad product portfolio, global scale, local touch, and high quality of service. Infobip has a great reputation for reliability, a good price-quality ratio based on its large number of direct connections. It also offers solid round-the-clock support – all of which benefit and provide an appealing proposition for Peerless Network’s customers.”

Established in 2008, Peerless Network delivers agile, cost-effective, and simple-to-deploy voice services, including unified communications-as-a-service, session initiation protocols (SIP) trunking, messaging, APIs and Microsoft Teams integration. Its clients include Fortune 500 companies, world-leading mobile network operators, mobile virtual network operators, interexchange carriers, and America’s largest competitive local exchange carriers and VoIP Service Providers.

The acquisition creates an end-to-end solution for omnichannel communications and empowers businesses with best-in-class SaaS-enabled CPaaS software. Together, the firms offer a network of local teams serving businesses around the world.

“Infobip is the market-leading communications platform-as-a-service with full-stack capabilities and global scale from which our customers will now benefit. Combined with our leading voice network, we now offer a one-stop shop for omnichannel communications,” said John Barnicle, CEO of Peerless Network. “Together, our firms offer a network of local teams serving businesses around the world where customers benefit from the most comprehensive suite of SaaS-enabled CPaaS software available today.”

Combined, the two businesses process more than 30 billion monthly customer interactions across the full range of communication channels, in more than 190 countries. The acquisition closely follows Infobip’s acquisitions of U.S. messaging heavyweight OpenMarket, the world’s No. 1 SMS firewall provider, Anam, the developer Shift Conference franchise, and tech portal and publication Netokracija.

“The people, culture and history of Infobip and Peerless Network are similar,” said Kutić. “Both are successful, innovative businesses that have succeeded because of the strength and talent of their people. Combined, those people will create an unstoppable force in the industry that is extremely positive for employees as well as customers, vendors, and prospects.”

Tax and financial support was performed by Ernst & Young (EY). Latham & Watkins LLP served as legal advisor and Regions Securities as financial advisor to Infobip. Moelis & Company LLC acted as exclusive financial advisor to Peerless Network and DLA Piper acted as legal advisor.

ENDS

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking ReportBest CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards