Knowledge base
Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.
Blog
Conversational AI use cases in 2026: Real-world examples and results by industry.
Discover diverse conversational AI use cases transforming industries. Learn about key applications, success stories, and future AI trends.
- Best Practices.
WhatsApp for government services: The future of citizen engagement .
Learn how WhatsApp helps governments modernize citizen services with secure messaging, automation, and real-time, two-way communication at scale.
- Blog.
- Blog.
- Best Practices.
- WhatsApp Business.
- Government.
What is conversational billing for RCS? Explained for US businesses.
Conversational billing is coming to the US. Here's what it means, how RCS Interactive Sessions work, and why the shift from per-message to per-conversation pricing changes everything for CX.
- Blog.
- Awareness.
- RCS.
Zalo: Supercharging conversational commerce with localization and AI .
In APAC, brand communication is evolving from one-way broadcasts to two-way conversations, driven by mobile-first, localized customer expectations. Discover how Infobip and Zalo help brands turn messaging into seamless, high-converting customer journeys.
- Blog.
- CX.
- Trends and Insights.
- Zalo.
- Spotlight.
How to design and build a WhatsApp chatbot – with examples.
Learn how to build a WhatsApp chatbot step by step, from API setup to AI agents. Includes real business examples, pricing, and platform tips.
- Customer Service.
- Best Practices.
- WhatsApp Business.
What is Conversational AI? Definition, How It Works, and 2026 Trends.
Get a clear conversational AI definition, learn how it works with NLP and machine learning, see real examples, and discover how conversational AI agents are reshaping CX in 2026.
- Blog.
- Conversational experience.
- Best Practices.
On-premise vs cloud contact center: Key differences and how to switch .
Compare on-premise and cloud contact centers side by side. Learn key differences in cost, scalability, AI capabilities, and security — plus a step-by-step migration guide.
- Blog.
- Best Practices.
Best chatbot builders in 2026.
A complete guide on different types of chatbot builders available in 2026, including their features and use cases. Discover which chatbot builder is ideal for your business goals, and how you can use them.
- AI chatbots.
- customer service.
- CX.
- Trends and Insights.
Political SMS compliance isn’t a constraint anymore, it’s your competitive edge.
Campaign Verify tokens are now mandatory across every sender type. Here is what that means for your 2026 election messaging strategy, and why the window to act is closing.
- Blog.
- Awareness.
Conversational AI integration: B2B implementation guide (2026) .
This guide shows B2B teams how to integrate agentic conversational AI into their customer service stack, connect core systems, stay compliant, and prove ROI.
- Blog.
- AI chatbots.
- Awareness.
Downloads
Messaging Trends Report 2026.
Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.
- Trends and Insights.
- Gated.
The advertiser's engagement playbook.
- Best Practices.
RCS has evolved from a promise into performance.
In collaboration with Omdia, we explore how RCS is redefining business messaging. A year after Apple’s adoption, RCS is delivering real impact, broader reach, richer AI-driven experiences.
- Trends and Insights.
- RCS.
- eCommerce.
- Financial Services.
- Retail.
Mastering shopping season with conversational messaging.
Download the eBook to explore the latest trends, key insights, and actionable strategies that will help you stay ahead this shopping season and for future seasonal campaigns.
- Trends and Insights.
- Retail.
The gamification playbook.
Learn how to engage sports fans with gamified experiences on their favorite channels to boost loyalty and ROI.
- Marketing.
- Best Practices.
The sports fan engagement report.
How North American customers want to hear from brands.
Find out what customers really think about brand messaging. This eBook uncovers how people across North America want businesses to reach them, from the channels they trust most to the tones that resonate and the moments that matter.
Platform Messaging Trends Report 2025.
Discover the latest communication and AI usage trends for platform businesses based on an analysis of the 73 billion B2B interactions that were fulfilled on our platform for platforms over the last year.
- Trends and Insights.
- Gated.
The AI advantage: How leading brands thrive in a 24×7 customer world.
Unlock New RCS Revenue Streams: Omdia & Infobip White Paper (2025).
Customer stories
Ualá: Enhancing debt collection for delinquent customers through omnichannel communications .
-
97%
reduced waiting time to speak with an agent . -
60%
contactability achieved . -
73%
collectors’ workload reduced pre-due date .
Dialog Health: The platform chosen by Fortune 500 health systems and plans with 96% SMS reach rates .
-
96%
patient reach rate . -
55%
patient response rate for appointment confirmations . -
$500k+
potential revenue from an SMS recall campaign .
Vero: Driving digital inclusion in Brazil through omnichannel engagement and AI-orchestration .
-
16x
return to investment . -
194%
increase in debt collection returns .
Homechoice: Achieving 91% customer satisfaction with WhatsApp commerce .
-
9%
conversion rate from Click-to-WhatsApp . -
35%
drop in call volumes through chat deflection .
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Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
