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Transform your business communication with Viber Business Calls
Improve customer satisfaction with Viber Business Calls. Find out how to provide exceptional service and personalized interactions.
WhatsApp banking: 19 examples for better customer experiences
Deep dive into the world of banking via WhatsApp and learn about benefits, best practices, use cases, and how to get started.
What is smishing and how to prevent it
Read about smishing, one of the biggest threats to the mobile industry, and learn what mobile operators, brands, and users can do to protect themselves.
Top trends for the future of B2C communication
Find out what technologies will power the future of business-to-consumer messaging, and how our solutions are built to help you adapt to these changes in customer communication.
Omnichannel retail strategy for transformed customer experiences
Transform customer experiences with this omnichannel retail strategy for improved customer journeys and a smoother path to purchase.
WhatsApp marketing: Best practices and strategies for 2024
How to craft an effective WhatsApp marketing strategy that incorporates the apps latest features and tools designed especially for business.
A complete guide to SMS fraud detection and prevention
Learn about the latest SMS fraud tactics criminals are using, how they work, and how they can be prevented.
Apple to support RCS in 2024: Everything we know so far
Apple announced it will support RCS on iOS devices in 2024. Find out what it could mean for the future of messaging.
Understanding large language models vs. generative AI
Uncover the differences between large language models and generative AI and how these tools can be leveraged by businesses.
Downloads
Messaging trends report 2024
Download the full Infobip Messaging Trends report, and learn more about how conversational experiences and omnichannel interactions are shaping the future of communication.
From hype to reality: crafting exceptional AI-powered experiences
Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.
Transforming citizen engagement: A government chatbot playbook
Download our playbook and explore how you can leverage chatbots for citizen engagement and implement them for various use cases.
Forge meaningful connections this Ramadan and Eid with conversational messaging
Download our eBook and discover how conversational experiences can help transform your Ramadan campaigns.
The state of AI-driven customer service experience
Download our white paper and learn how AI is impacting your customer service experience and what your consumers want.
CPaaS messaging trends 2023
Find out the latest messaging trends for platform companies that enable their business customers to get the true benefit of omnichannel communication.
Revolutionizing customer experiences through the power of conversational commerce
Download our Infobrief written in collaboration with IDC and explore the transformative potential of conversational commerce platforms and their impact on customer experience.
The WhatsApp Business Platform A-Z guide
Learn everything businesses need to know about making WhatsApp Business Platform a part of their omnichannel strategy.
IDC Infobrief: Securing mobile communications in a digital world
Deep dive into IDC’s report on the role of SMS in an omnichannel communication strategy, and how mobile network operators, businesses, and CPaaS providers can work together to prevent A2P messaging fraud.
Customer stories
Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
Go to Analyst Reports