Connect to multiple countries with a single interface and enjoy all the benefits of an industry-leading platform that ensures compliance and value.
Guaranteed connections worldwide
Reach all your customers worldwide via a single API and enjoy uninterrupted service at the scale you need. With more direct operator connections than any other messaging provider, Infobip’s private cloud-based carrier grade network guarantees superior performance and reliability. Especially for mission critical use cases.
Reach customers faster at scale
Make your global message delivery faster and more reliable, without breaking the bank. Our intelligent routing engine explores multiple route parameters in real-time to find the shortest path for every message. Our 400 direct operator connections, with zero middlemen, help you keep costs low.
Expand your brand’s global reach without complexity
Our built-in global compliance engine is constantly updated with the latest in-country regulations and operator requirements. No need to worry about country specifics such as queuing, text tags, blackout periods, or sender IDs – we ensure compliance on your behalf.
Don’t limit yourself to 160 characters
Create messages in any language, format, or length. Our platform auto-sets the appropriate encoding to make sure your text reads perfectly on any device across the globe. However long your message may be, our system will ensure it displays the way you intended on any device.
Increase customer engagement
Engage your customers with personalized targeted promotions for instant communication.
Improve customers account security
Keep customers accounts safe through the whole customer journey with secure, fast, and successful user authentication with one-time PINs.
Increase customer satisfaction
Reduce customer complaints with time-critical notifications sent to your customers over the channel they use.
Improve customer experience
Inform your customers with relevant information during the entire customer journey and make it seamless with behavior-triggered messaging.
You're in good company
Deploying Infobip's SMS solution based on the highly secure and PCI DSS compliant flow helped us obtain additional insights into the delivery flow and decrease PIN delivery costs by around 50%. As a result of the new solution implementation, HLB project management experienced a 30% increase in process efficiency. Consequently, the improvement not only affected HLB staff, but also HLB clients who received their PIN numbers faster and were thus able to activate and start using their cards right away.
Albert Tho, Project Manager, Hong Leong Bank
The functionality the new Infobip 2-Way SMS app brings to Zendesk is something that our users have consistently asked for and opens up a new communication channel on the Zendesk platform with coverge we've not had before. Having excellent technologies for global delivery easily available from the cloud is a worthy addition to Zendesk.
Eric Shen, Partnership and integration manager
We’d like to thank Infobip for bringing innovations to our communication with our clients. Thanks to this co-operation we were able to make our messages richer, personal, and cost-efficient too. I’d like to emphasize the constant development of the front-end part, with lots of improvements and new great features being added regularly. We look forward to the great time and superb possibilities this cooperation will bring to our business in terms of delivering our voice to our audience.
Dmitry Pokydchenko, Marketing Manager
As an engagement channel, SMS has numerous advantages. With Infobip, we can engage our consumers globally over the right channel and at the right time. Unique reports give us much more detail about our campaigns and engagement processes. As a company, Infobip shares our vision of elevating customer experiences, which made them the technology partner of choice for Studio Moderna.
Bojan Šturm, International Print and Telemarketing
Infobip made a vast improvement to our internal communications. By fully automating one of the most cumbersome aspects of our billing process, the platform enabled us to operate with maximum efficiency.
Raju Hiremath, IT Assistant General Manager
THE INFOBIP ADVANTAGE
- 450+ direct-to-carrier connections
- Connect with the whole world; over 7 billion people and things
- Strong enterprise client base
- 60 offices/6 continents/10 data centers
Our global reach and local presence enable us to react faster, engage more, and have meaningful face to face discussions with our clients. This allows us to create tailor-made solutions in-line with local requirements and based on proven global best-practices.
- Best-in-class delivery rates
- High speed and reliability
- Low latency
- In-house developed platform
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer. We help our clients to overcome the complexity of consumer communications, increase customer satisfaction and grow their businesses – all in a fast, secure and reliable way.
- Technical expertise
- Solutions consultancy
- Customer success management
- 24/7 local support and network monitoring
We aim to provide a remarkable customer experience by going beyond expectations and delivering consistent, personalized service. We will help you to get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.