Yes. During the free trial, users can only send to verified phone numbers and email addresses. Additionally, users who do not log in for more than 180 days will be automatically disabled.

All Infobip portal user accounts are on the same pricing model which is updated monthly. However, for customers who want to be a managed account, there is a €129 EUR fee to become a managed customer.

Infobip portal user accounts are business engagement accounts. To become a reseller, there is a €499 EUR fee to start up as a reseller account with Infobip.

Infobip portal user accounts are managed by the self-service team – there are no dedicated account managers.

Some countries are not supported in Self Service due to strict restrictions and regulations.

Some countries that are available in the signup dropdown menu don’t have SMS coverage due to certain restrictions.

Users are individual users, different from teams, which consist of groups of users with common account permissions.

To add new users, simply click on Add user.

To manage a user, click on their profile in the list.

Here you can view the user details and roles.

The main roles are:

If you are the sole account user, all these roles are assigned to you by default.

If you run into any issues or have anything to report, click on the question mark icon in the upper right to access the help and support menu.

Here you can view help resources, or report issues you are encountering.

Additionally, you can open a Live Chat dialogue and chat with our AI assistant.

To start engaging customers, you need to upgrade to a paying account. Do this simply by clicking the Add Funds button.

You can also register your WhatsApp sender by buying a pre-verified or an existing number that you can verify during the registration process. Begin this by clicking Register Sender.

In addition, you will also need a Facebook Business Manager account. Sender registration for WhatsApp Cloud is hosted by Meta and provided by Facebook. To register a sender, you need to be a Facebook Business Manager admin. If you do not have a Facebook Business Manager account, you will be able to create one during the registration process.

You can try Infobip for free – no credit card required. But to access full features and to start engaging with your customers, you need to upgrade to a paying account.

You can upgrade to a paying account at any time by clicking Add Funds at the top of your screen or from you profile menu.

To top up your account, you’ll need to add your personal details including full name, company name, tax number, country, address, city and postal code.

You can then choose whether to make a one-time payment and top up as needed.

To prevent running out of credits, you can also set a minimum balance recharge. Once your balance falls below this limit, it is automatically refilled.

You can also set a monthly recharge to refill your balance on the first day of every month.

Note: The minimum top-up fee is €5.00 EUR.

After you’ve entered your credit card details, you’re taken to the transaction summary. Here you will note a processing fee may be charged. This fee is charged by your credit card issuer, not Infobip. It may take a few minutes to process the payment.

Once it’s processed, you will receive an email notification that should look like this:

Additionally, you will receive payment confirmation and the funds will be available on your account.

Congratulations on becoming an Infobip customer and thank you for choosing us!

During your trial period you have 100 free WhatsApp conversations. A conversation constitutes any number of messages exchanged between a business and a customer within a 72-hour period.

First, to test the solution, activate the Infobip test sender by scanning the QR code:

Then, enter your username in the message field and hit send.

Alternatively, you can also add the Infobip sender to your contacts in WhatsApp and send a message containing your username.

To send your first template message, you’ll be taken to Broadcast. Follow the brief guide to get your bearings.

First step is to enter the recipient number – note, during the trial period you can only add the number you verified at sign-up. Add the sender – to add get your own sender, follow the steps here.

Next, add the content from the templates available in the dropdown menu. Set your desired language, choosing from the dropdown menu.

Adjust and add any placeholder parameters to customize your message.

Enable Failover to SMS for any critical messages – you will be charged for the SMS.

Schedule your messaging by setting the start date, start time and choosing the desired time zone. Leave empty to send immediately.

Set the delivery time window start time, end time, and days. This sets the allowed delivery time window outside of which no messages will get delivered. Leaving fields unassigned leaves the delivery time window open for delivery at any time.

Tracking and reporting helps you track customer actions and generate reports to discover more about your customers.

Follow the instructions for tracking clicks and enable Shorten URLs to be able to track clicks.

Enable delivery reports over API pull to get information on how many messages were delivered, and push delivery reports to webhook to subscribe to events happening on your account.

Use data payload to personalize messages to customers.

Under Advanced Settings, set the maximum number of messages per minute, hour or day to avoid congestion on your end.

Just like business users, developer users need to activate the Infobip sandbox to start testing. There are two ways to do this:

Note that when you activate the Infobip test sender, all messages sent from your number to Infobip test sender will be mapped to your account. To unmap the sender, respond with STOP.

Next, send a WhatsApp message to your verified number:

Every link contains custom code examples personalized for your account.

During your free trial you are only able to send voice messages to the number you verified at signup.

Additionally, Voice messages can only be sent to numbers in supported countries – check here for a link that will take you to a regularly updated list.

The first step is to enter the number(s) of your recipient(s).

Next, choose the sender. This is the number that will be displayed on the recipient’s device. During the trial you’re only able to use a pre-registered sender.

You can also buy numbers by navigating to Channels and Numbers -> Numbers.

Once you’ve added your desired sender, you can enter your message or upload a pre-recorded message (in .mp3 or .wav format, limited to 10MB in size).

If using text-to-speech, choose your language from the dropdown menu, then the voice you prefer, followed by the speech rate (i.e. the speed at which your message will be read).

Test the message and make any necessary adjustments.

Message scheduling is available for campaigns. This allows you to set start and end points by date and by hour, adjusting for time zones as necessary.

Tracking and reporting options help you see how many messages were delivered with reports over API pull, while pushing delivery reports to webhook allows you to subscribe to events with your integration installed.

With advanced settings you can limit the number of messages sent by minute, hour or day to prevent any unmanageable traffic spikes – e.g. a surge of inbound calls towards your contact center that your staff can’t handle.

You can also set a validity period after which undelivered calls will expire.

By enabling call retry you can set a maximum of 4 retries, and define minimal and maximal retry periods.

Answered call options provides you additional features including call recording. Please check restrictions for your destination, since call recording can be regulated in some countries. Answering machine detection let’s you know whether your call went to voicemail or was answered by a person.

Pause call duration defines how long of a pause to implement before playing the message, as well as maximum call duration (in seconds).

Interaction codes give you the opportunity to program an IVR menu. By defining maximum number of code digits, interaction code waiting period, and assigning an action to each tone.

After launching your test – or your campaign – you can check Logs to view the status of your message(s).

To get detailed insights, you can also create a report. Go to Reports for information about these.

Before sending your first Voice message, you will need to get a unique API key.

Your next step is to create your message adding your sender and recipient numbers, message, choosing your voice and language.

Once you’ve defined these parameters and sent your first test, response and request codes are generated. Simply copy these by clicking on the copy icon.

Please explore our API documentation to help you get the most out of Voice, and discover uses cases to learn how companies are using Voice.